Tier 1 Technical Support Representative

You've got big ideas - and the skills, energy and dedication to actually bring them to life. You know the "next big thing" when you see it, and you always want to be part of the action. We're exactly the same.

So, why not take all of that talent, insight and appreciation for innovation, and put it to work where it can make a world of difference. At Convergys, the world leader in customer management, we're doing just that - every day. We help clients maximize the power of their contact with their customers. And when that client is a global icon in consumer electronics innovation - the opportunities for success are limitless.

Join us at Convergys, proud to be recognized as a 2012 Winner of the Orlando Sentinel’s Top 100 Companies for Working Families .  

 In our state-of-the-art call centers, you'll discover fun, challenging work, surrounded by talented, supportive managers and colleagues, and you'll enjoy:

• Excellent benefits
• Strong performance incentives
• Exceptional growth opportunity
• Diversity and respect
• Every possibility for success

Work with the best, representing the best - all while having fun, earning great rewards, and building a future you always imagined.

Experience:

This position requires flexible scheduling, a high school diploma (or GED), previous customer service and technical support experience.

Starting Pay is $11/hour.

Duties:

• Handle questions via phone addressing hardware, software, cable, internet or telephone related issues
• Reporting/esculating issues through the appropriate channels.
• Effectively communication (verbal and written) information with team members and customers.
• Diagnosing and providing a path to resolve various technical issues.
• Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and reccomending changes.
• Strive to meet highest level of customer satisfaction by resolving customer issues a professional and timely manner.
• Multitask through multiple software systems while troubleshooting with customers.
• Additional responsibility as business needs dictate.

Skills:

•  Excellent Customer Service Skills
• Upselling experience is a plus.
• Strong written, verbal, and organization skills.
• Superior time management and prioritization skills.
• Proficiency with Mac OS X & Windows
• Typing skills
• Deductive Reasoning Skills
• Passion for technology
• Excellent listening skills
• Previous experience troubleshooting preferred
• Ability to learn on the fly
• Excellent listening skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.