Concierge

 Concierge (Orlando/Kissimmee)

Position Description
The Concierge -  is responsible for assessing customer needs and selling attractions and activity tickets that ensure a memorable vacation experience. Qualified candidates bring proven sales and high-touch customer service skills to the team. The Concierge - Guest Service Agent is knowledgeable about the local area and is the expert on the attractions, tours and activities that we sell.

Core Responsibilities
- Provide each guest with a professional and courteous greeting and outstanding guest service
- Build rapport with the guest and assist guest in selecting the product that matches their needs.
- Meet or exceed established sales targets in a commissioned environment
- Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to maximize their experience
- Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
- Show proven ability to sell in person and on the phone
- Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
- Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business

Skills Required
- Must be available to work weekends  
- Sales experience in a performance driven environment
- Exceptional guest service skills
- Knowledge of the local area and attractions (ex: Disney, Universal, & Seaworld) a must
- Excellent written and verbal communication skills a must (fluent English required, bilingual a plus)
- Timeliness and a professional appearance a must
- Strong listening skills to be able to identify customer needs
- Self motivated with the ability to work independently in a sales driven environment
- Knowledge of travel and/or ticket industry and concierge experience a plus
- Flexible with scheduling and able to work all days, all shifts at all locations as the business dictates