Premium Supervisor - Amway Center/Citrus Bowl

Major Areas of Responsibility

All major areas of responsibility are achieved through the Core Signature Guidelines.

Operations

• Follow Levy standard steps of service
• Ensure “show quality” standards are maintained at all times through effective display and merchandising
• Ensure appropriate teaming levels and inventory levels are maintained throughout the event
• Understand all menus, product offerings, packaging and pricing
• Establish rapport with guests, team members, non-profit groups and subcontractors
• Ensure guest expectations have been met and exceeded at all times
• Execute all security, safety, responsible alcohol service and sanitation standards

  Controls

• Maintains service areas
• Follow proper reconciliation procedures using BOSS
• Adheres to company guidelines and house rules
• Follows cash handling guidelines with accuracy and timeliness
• Accurately uses POS system
• Ensure assigned areas are fully stocked and are ready for operation

Team

• Display a positive attitude toward teammates
• Always on time and ready to perform all required duties
• Promote a cooperative work climate, maximizing productivity and morale

  Job Requirements

• English reading, writing, math and computer skills required
• Must be able to stoop, bend and perform extensive standing and walking including stairs
• May be required to perform diverse physical tasks
• Possible hazards include, but are not limited to slips, trips, falls, burns, cuts and strains
• Ability to experience and evaluate services in accordance with Levy standards
• Ability to taste and evaluate food products

• Stamina to work 60 hours or more per week

• Must be flexible with schedule and able to work different shifts

Possible Additions

Operations:

• Effectively uses suggestive and up selling techniques
• Adheres to location appearance guidelines
• Acts with a sense of urgency
• Provide friendly and efficient service to guests and teammates
• Responds and assists with all guest service issues concerning the concession operation and notify the General Manager of Concessions of all issues
• Ensure operation and training of all subcontractors and non-profit organizations uphold Levy Restaurants standard operating procedures.
• Execute all concession decisions made by the General Manager and Director of Concessions
• Partners with Levy, vendor and team to effectively coordinate areas of shared responsibility

Controls:

• Follows Levy guidelines as stated in team member training manual and handbook
• Thoroughly completes all station set-up and breakdown responsibilities
• Communicates guest issues to management
• Completes daily paperwork in a timely and accurate manner
• Effectively verify all opening and closing inventories of assigned stands and sub-contractors
• Follow correct inventory procedures for stand accountability
• Ensure complete maintenance and on site training of the current POS system and concession equipment
• Ensure all stands and portables are clean, opened and closed down properly.

Team:

• Supervise all team members, non profits and subcontractors assigned to the area for the duration of the event.
• Ensure all team members are in their assigned areas ready to perform their duties.
• Assist fellow team members when necessary

Job Requirements:

• Must be able to work extended shifts of 10 hours or more as business dictates