911 Operators - Public Safety Telecommunicator

Location
Winter Park, Florida
Salary
$31,990.40 - $51,188.80 Annually
Posted
Dec 18, 2018
Closes
Feb 16, 2019
Ref
2215517#OJ--OCSF.1
Industry
Government, Security
Category
Security

JOB SUMMARY

Candidates who are hired as 911 Telecommunicators and achieve the 911 Public Safety Telecommunicator state certification will be given a $2,000 Signing Allowance. Public Safety Telecommunicators respond to emergency and non-emergency calls for service, using a computer aided dispatch terminal for entering call data. They must train and certify in at least two positions: Call Taker, Radio Dispatcher, and Teletype Operator. Bilingual candidates encouraged to apply.

MINIMUM REQUIREMENTS & ESSENTIAL FUNCTIONS

Minimum Qualifications:

  • High school diploma or GED
  • Must be a U.S. citizen or possess a current permanent resident card
  • Must not have been convicted of a felony.
  • No illegal drug usage over the past two years. Other drug usage will be evaluated on a case by case basis.
  • Must not have received a dishonorable discharge from the United States Armed Forces.
  • One (1) to two (2) years of college, military, or related experience and/or training preferred.
  • Knowledge of Orange County geography helpful
  • Must be able to work various shifts with rotating days off, as well as weekends and holidays
  • Must be able to speak and understand English
  • Must successfully complete a job related "CritiCall" test
  • Must be computer literate
  • Must have good typing skills (approximately 30wpm)
  • Applicants with body ornamentation (tattoos) shall not have any visible body ornamentation on the head, face, and neck area, which includes the visible skin while wearing a collared uniform shirt with an unbuttoned top button. Employees shall not have any visible body ornamentation located on the hands which is defined as the area from wrist to fingertips; however, a tattoo simulating a wedding ring on the ring finger of the left hand will not be considered excessive as described herein. Applicants are encouraged to read the agency body ornamentation policy (Download PDF reader)before applying.

PROCESSING & TRAINING

Processing

  • CritiCall testing: This is a computerized technical test that measures the following skills and abilities: typing speed, data entry, memory recall, map reading, spelling, multitasking and reading comprehension. We recommend you practice typing to prepare, including using the number pad. There are several free practice tests offered online that are similar to what you will be taking.
  • Job Shadow
  • Panel Interview
  • Voice Stress Analysis (truth verification)
  • Complete Background Investigation
  • Medical exam & drug screen (after conditional job offer)
  • Psychological evaluation (after conditional offer)
Training

Candidates hired as 911 Public Safety Telecommunicators receive some of the best training in the industry. Upon employment, new hires attend six weeks of classroom training at the Communications Center. After successful completion of the academy phase, candidates are prepared to take their state certification test and move on to the hands-on phase of their training. This phase consists of 480 hours of hands-on training, working directly with a Communications Training Officer. After successful completion of training, candidates are placed on a shift (typically nights) and begin their work as a 911 Telecommunicator--the direct connection between our citizens and deputies.

PHYSICAL DEMANDS & WORK ENVIRONMENT

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and work on the computer for long periods of time, talk, hear, use hands to handle or feel, reach with hands and arms, use repetitive motion, and utilize coordination and dexterity abilities. The employee must have bilateral hearing. For instance, the employee must have the ability to hear with both ears while wearing a headset on one ear and also listening to coworkers/trainers/supervisors with the other ear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and peripheral vision.

WORK ENVIRONMENT
Work is performed in an open setting environment. The noise level in the work environment is usually moderate. Depending on assignment the employee may be required to work holiday, evening, midnight, and/or weekend shifts. Shift times may vary.

All full-time employees of the Orange County Sheriff's Office receive an excellent benefits and compensation package.

  • Sheriff contributes majority of cost for medical coverage
  • Life insurance and long term disability insurance is provided by Sheriff; employees may elect to purchase additional coverage
  • Retirement benefits are provided by the Florida Retirement System
  • Uniforms, weapons, and other equipment furnished
  • Education incentive and reimbursement programs
  • 12 vacation days per year/accrues at 3.69 hours bi-weekly
  • Sick time accrues at 3.69 hours bi-weekly
  • 12 paid holidays per year
  • Gym facilities in many agency buildings

911 - PST Salary Benefits
  • Candidates who are hired as 911 Telecommunicators and achieve the 911 Public Safety Telecommunicator state certification will be given a $2,000 Signing Allowance
  • Shift differential pay provided once training is completed, for working evenings (38.47 bi-weekly) and midnights ($50.00 bi-weekly)
  • Candidates with a 2 year degree from an accredited school will receive $13.85 bi-weekly
  • Candidates with a 4 year degree or higher from an accredited school will receive $36.92 bi-weekly

01

You must be at least 18 years of age to work in a non-law enforcement capacity. If applying for a non-law enforcement position, are you at least 18 years of age?

  • Yes
  • No

02

Are you a United States citizen or do you possess a valid permanent resident alien card?

  • I am a United States citizen
  • I am not a United States citizen, but I do possess a valid permanent resident alien card
  • I am neither a United States citizen nor do I possess a valid permanent resident alien card

03

If you possess a permanent resident alien card, please provide the issue date, expiration date and the category code.

04

Do you have any tattoos or body ornamentation on the hands, head, neck, or face?

  • Yes
  • No

05

Please provide the description(s) and location(s) of ALL tattoos / body ornamentation(s)?

06

Do you possess a high school diploma or general equivalency diploma (GED)?

  • Yes
  • No

07

Are you able to read, write and fluently speak English?

  • Yes
  • No

08

Are there any languages other than English that you can read, write, or speak fluently?

  • Yes
  • No

09

Please provide the other languages you can read, write, or speak fluently. Enter each language on a separate line and beside each enter whether you read, write, or speak the language fluently.

10

If you have a driver's license, what is your driver's license # and the state of issuance? Enter N/A if you have no driver's license.

11

Have you had a driver's license for at least one (1) year as of this application date?

  • Yes
  • No

12

Have you received MORE THAN two (2) moving traffic violations/citations in the past three (3) years from the date of this application?

  • Yes
  • No
  • I do not drive and/or have a driver's license

13

Please provide details of your moving traffic violations/citations in the past three (3) years from the date of this application?

14

Have you ever had your driver's license suspended or revoked?

  • Yes
  • No, or I do not have a driver's license

15

Please provide details of your driver's license suspension(s) / revocations(s), date(s), state(s) issued and explanation(s).

16

Have you ever been convicted of a felony?

  • Yes
  • No

17

Have you ever been arrested or charged with a felony and/or misdemeanor crime? Pursuant to F.S.S. 943.059, arrests that have been sealed or expunged must be disclosed.

  • Yes
  • No

18

Please provide the felony and/or misdemeanor arrest(s) or charge information and date(s). If applicable, please note whether the arrest was sealed or expunged.

19

Have you ever been convicted of any misdemeanor crime involving false statements, perjury, or domestic violence?

  • Yes
  • No

20

Please provide all misdemeanor conviction charge(s) involving false statements, perjury, or domestic violence and date(s).

21

Have you ever been a suspect or a defendant in any criminal investigation?

  • Yes
  • No

22

Please provide an explanation of all your criminal investigation(s) and associated dates.

23

Have you ever been involved in any criminal activity?

  • Yes
  • No

24

Please provide an explanation of all your criminal activity and associated dates.

25

Do you have regular or continuous associations or dealings with anyone under criminal investigation or indictment, or who is involved in criminal behavior?

  • Yes
  • No

26

Please provide an explanation of your associations with the individual(s) under criminal investigation or indictment and the criminal activity that is involved.

27

Are you now, or have you ever been, a member of a gang or any association that engages in criminal activity?

  • Yes
  • No

28

Please provide the gang and/or association name, location(s) and the dates of involvement.

29

Have you been or known anyone who has been associated with any organization, past or present that would place the integrity of the Sheriff's Office in question? (e.g. KKK, Nazi organization, organized crime, etc.)

  • Yes
  • No

30

Please provide an explanation of these associations or dealings you have with these individuals that would place the integrity of the Sheriff's Office in question;. (e.g. KKK, Nazi organization, organized crime, etc.)

31

Have you ever used, possessed, or cultivated an illegal controlled substance?

  • Yes
  • No

32

Please provide an explanation of your drug use, and/or possession, and/or cultivation of an illegal controlled substance along with associated dates of last use/involvement.

33

Within the last two (2) years from the date of this application, have you used any illegal drug(s) or illegal controlled substance(s)? (e.g. - marijuana, heroin, cocaine, LSD, etc.)

  • Yes
  • No

34

Please provide the type(s) of illegal drug(s) used within the last 2 years, location(s), and the dates last used.

35

Have you ever been involved in the sale/purchase of illegal drugs either directly or indirectly?

  • Yes
  • No

36

Please provide details of your illegal drug sale(s)/purchase involvement, location(s) and date(s).

37

Have you ever served in the armed forces (Military), and if so, what type of discharge did you receive?

  • I did not serve in the military
  • Honorable Discharge
  • Honorable Discharge under General Conditions
  • Dishonorable Discharge
  • Other
  • I am still an Active Reserve

38

What military branch(es), including any state National Guard, did you serve or are you currently serving in?

39

Please provide the dates of service to include Active and/or Reserve service.

40

Were you ever formally disciplined while in the military to include any Article 15's?

  • Yes
  • No
  • Not Applicable

41

Please provide type of military discipline(s), reasons for the discipline, and dates.

42

Are you currently employed by a law enforcement or corrections agency and if so, are you currently under internal investigation?

  • Yes
  • No
  • Not Applicable

43

If you have prior law enforcement or corrections experience, have you ever been under internal investigation?

  • No, I have never been under internal investigation at a prior law enforcement or corrections agency
  • Yes, I have been under internal investigation at a prior law enforcement or corrections agency
  • Not Applicable

44

Please provide the employer's name where you were under internal investigation, to include each incident, date(s), and outcome.

45

Have you ever been disciplined by any past or current employer?

  • Yes
  • No

46

Please provide the employer's name where you were disciplined, type of discipline(s) and date(s).

47

Have you ever been terminated or asked to resign from a job?

  • Yes
  • No

48

Please provide the employer name(s) where your were terminated or asked to resign, reason for departure(s), and date(s) of termination(s)/resignation(s).

49

Have you applied with any other law enforcement agencies?

  • Yes
  • No

50

What agency, city/state and date(s) of application?

51

Are you currently certified as a 911 Public Safety Telecommunicator in the state of Florida?

  • Yes
  • No

52

If you are certified as 911 Public Safety Telecommunicator in the state of Florida, what is the expiration date on your certification?

Required Question

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