Customer Service Specialist - Luxury Hotels
Sabre Hospitality Solutions, a fast growing industry leader in the marketplace, and is expanding its operations in our Call Center business located in Orlando, Florida. Sabre Hospitality is seeking highly motivated individuals looking to grow their experience in the hospitality industry and looking for a career in sales and the customer experience.
* Candidates must be able to work an 8 hour shift. We have shifts available from 8:00am - 1am.
*Must be able to work a flexible schedule and both weekend days.
- Under direct supervision, handles incoming calls with intent of providing customer satisfaction and retention.
- Engage with potential and existing guest inquiries to provide hotel reservation and guest services via the telephone and e-mail
- Provide recommendations on all suitable options while confirming reservations at our collection of distinctive hotels worldwide
- Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, etc.
- Assist guests with any special requests they may have for their stay such as dinner reservations, airport transfers, city tours, etc.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.