Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVES

CONTACT CENTER

N-O-W  H-I-R-I-N-G!

Ocoee, Florida (West Oaks Mall)

Continued growth in our business has resulted in the opening of a new Contact Center in the West Oaks Mall in Ocoee, FL! We are searching for applicants in the service industry who understand that customer relationships are more important than the transaction.  

We have scheduled our very first Information Sessions for our opening team of CSR’s!

Join us at one of the following sessions of your choice. Please come prepared to interview (professional dress, resume and business references in hand!), learn about our openings, culture and company, and meet our hiring managers.  Plan to spend about 2 ½ hours with us!

INFORMATION SESSIONS

Tuesday, July 25^th -   Session 1 -   10:00 AM

Tuesday, July 25^th -   Session 2  -  1:00 PM

Tuesday, July 25^th -    Session 3 -    4:00 PM

Wednesday, July 26^th - Session 4 -    8:00 AM

Wednesday, July 26^th  - Session 5 -   11:00 AM

Wednesday, July 26^th -   Session 6  -   2:00 PM

(We are located near JC Penney in the West Oaks Mall)

We look forward to meeting you!

As a member of our team, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character—and the foundation for providing an outstanding customer experience.  With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to taking orders and helping to resolve customer service issues with ease. Armed with a customer centric focus, you are confident in answering any question that may arise. Behind the scenes, you demonstrate your knack for organization and efficiency, the power of communication and attention to detail.

Background and Education Required:

• Exemplary customer service skills to handle multiple tasks within our fast paced e-Service Center
• Strong computer skills including web navigation and knowledge of online shopping experience
• HS Diploma required; college education preferred
• Ability to express ideas and processes clearly both verbally and in writing; excellent command of grammar and spelling
• Excellent problem solving and organizational skills

Soft Skills Required:

• The desire to satisfy our customers promptly and further strengthen customer loyalty
• Strong attention to detail and a sense of urgency
• Can make logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process
• Ability to make our customers happy; advocate for each and every customer you touch
• Flexibility, prepared to move and change quickly as business needs dictate
• Open to sharing ideas and suggestions, proposing solutions.
• Not easily frustrated by challenges and change; ready to tackle

We offer:

• Brand new suite of benefits including Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, FSA, HSA, Legal Services,401(k) with company match and more!
• Generous year-round associate discount at all of our brands including Cost Plus World Market, Harmon Face Values, Christmas Tree Shops, buybuyBaby, One Kings Lane and Personalization Mall.
• An environment like no other!
• The ability to make a difference!