Collector
- Employer
- CFE Federal Credit Union
- Location
- Lake Mary, Florida
- Salary
- Full time benefits effective first day of hire.
- Posted
- Jul 17, 2017
- Closes
- Sep 15, 2017
- Industry
- Banking
- Category
- Customer Service
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
This position is located in Lake Mary, FL.
SUMMARY OF RESPONSIBILITIES:
- Notifies or locates members on delinquent loans and credit cards. Attempts to secure payment by appropriate means.
- Has knowledge of FDCPA and TCPA.
- Has experience and knowledge with consumer collections.
- Must be very detailed and possess excellent organizational and time management skills.
- Must have strong member service skills and have the ability to use information to effectively cure delinquency.
- Offsets funds from other CFE accounts to cover delinquencies.
- Confers with member by phone to determine status of accounts and review terms of repayment.
- Documents verbal and written correspondence with members regarding status of delinquent accounts.
- Attempts to assist delinquent members into an extension, payment arrangements, or modification agreement.
- Conducts diligent follow-up through queues and calendars to ensure appropriate follow-up on delinquent accounts.
- Escalates problem accounts to appropriate management as necessary.
- Responds to credit bureau disputes.
- Performs other duties and responsibilities as assigned by management.
EDUCATION and/or EXPERIENCE:
Requires 1-3 years of collections experience within a credit union or other financial institution. Multitasking along with strong PC skills is required. Bi-lingual language skills a plus.
CFE Federal Credit Union is an Equal Opportunity Employer.