Theme Park Agent- Fully Bilingual

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage and action day to day emails.
• Process on a daily basis all Disney emails relating to packages, following the agreed procedures.
• Manage Disney customer service issues in both in-house and support to CRC.
• Facilitate booking process for Disney tickets via b2b tickets store, Cirque du Solei via Cirque Connect, Discovery Cove via EZ Ticket and Blue Man Group.
• Assist with Rep product queries and booking issues.
• Create daily reports for transfers.
• Create and check all check all confirmations received for Disney reservations.
• Manage relocations with Disney Reservation Center and CRC, based on the agreed procedure.
• Provide Customer Service to clients internally and externally.  
• Manage, action and facilitate all stop sales and confirmations.
• Assist and process litigation reports within the agreed deadlines set by the Accounting department.
• Support operational duties relating to Activities Bank offline reservations reports and queries.
• Other duties as assigned.

SCHEDULE REQUIREMENTS: 

Open and Flexible schedules. This department works during the weekends and holidays. Department Hours are from 6am to 8pm / 7 days a week.

QUALIFICATIONS:

• Fully Bilingual in English & Spanish or English and Portuguese
• Flexible attitude to working hours including weekend and holidays coverage.
• Excellent communication skills, both written and verbal.
• Methodical and precise in approach to work.
• Ability to perform work independently.
• Excellent attention to detail and organizational skills.
• Excellent computer skills including Microsoft Word, Power Point with specific emphasis on Microsoft Excel.
• At least two years administrative/and or customer service experience in the hospitality or travel industry, including attractions and/or themed parks.

EDUCATION and/or EXPERIENCE:  High School Diploma or GED is required and at least two years of experience in related fields. Hospitality industry experience in Themed Parks is a PLUS.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.