Customer Service Representative

Job Description:

DO YOU HAVE EXCEPTIONAL CUSTOMER SERVICE SKILLS?

• Are you looking for a fantastic, entry-level job where you will be trained in exceptional customer service and gain business and technical skills in a growing company?
• Is going the extra mile part of your life philosophy?
• Do you thrive in a fast-paced, constantly adapting environment?
• Do you want to do important work every day – but do it in a casual work environment where you can wear jeans?

We look for charismatic, passionate people to join this award-winning team!

The Client Services Account Manager is the main point of contact for our clients, and plays a key role in providing support to our clients on Paylocity’s Payroll and HR products and services.  On a daily basis you are communicating with our clients via phone and email, helping them with both technical and non-technical issues. You will work as part of a team, and in the role interact with other departments to provide a seamless service experience to our clients.

While you absolutely need computer skills, and ability to troubleshoot and perform basic computational math, this role is a great starting point for your Paylocity career!  This role is ideal for those from other payroll services bureaus with a strong history of excellent performance, those from the hospitality, retail, or other service-based industries, or high energy college graduates with the appropriate coursework.   We provide 6 paid weeks of solid training to gain industry and Paylocity-specific knowledge on our products and services.
 

Performance Objectives:

• Provide thorough, accurate and ethical customer support to our clients
• Develop and maintain strong relationships with clients and team members
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to provide solutions to our clients
• Master our web-based products and software applications while working on multiple monitors and applications simultaneously
• Respond to up to 50 calls and emails daily while consistently providing quality service, accurate answers, solutions, and follow-through
• Assist with special projects as assigned
• Work overtime as needed, especially during year-end (October – February)
• Other duties as assigned

Experience and Skills:

• A passion for excellent customer service and desire to do important work in an environment of change
• Strong communication skills, both verbal and written are critical in this role as you will be communicating both by phone and email daily
• Organization, self-motivation and self-management skills are absolute essentials in our fast-paced environment
• Mathematical aptitude as well as an ability to problem-solve and troubleshoot effectively are a must
• Computer skills, including Windows and MS Office programs required
• Experience in a client/customer facing role within a service industry (service bureau, hospitality, retail, etc.) or commensurate experiences very helpful
• High School/GED diploma required.  College degree a plus!