Field Services Technician

Summit Broadband Inc. is a fiber-based broadband provider delivering a connection that is up to 100 times faster than today's average broadband speeds with crystal clear high definition TV and quality phone service. Summit Broadband delivers the best in telecommunications services in Central and Southwest Florida with a growing team of 275 professionals. This growing, dynamic high-tech company is seeking a Field Services Technician to join our team and grow with us.

Position Summary:

The Field Services Technician must have very strong customer service skills. This employee will spend 70% of their time in customer premises and will also interface with high level clients and management teams. Customer service both while installing and during troubleshooting operations is critical to this position. This individual will be responsible for all responsibilities associated with customer installation and service.

Job Description

Technical responsibilities:

Primary responsibility of this position is to install, repair and maintain all of the Summit Broadband's products and services through field operations as defined below:

Telephone

• Copper, Coax, Fiber

Cable TV

•  Coax, Fiber,  Set Top Boxes, Cable Modems

Internet

•  Cable Broadband (DOCSIS), Fast Ethernet and Gigabit Ethernet switches (fiber)(Cat5/Cat6), GPON Home and Small Business Networking
• Basic Wireless/Wire LAN services
• Basic Network Security

Business Networking

•  Install and maintain DS1 level circuits
•  Install, repair, and maintain T-Marks, switches, and ONT’s.
•  Basic Business Class Telephony Testing
•  Setup and test rotary, sequential Hunt Groups
• Installation, repair, and maintenance of distribution splice points including Coax Taps and vaults.
• Basic installation, testing and repair of light levels, RF levels, and service drops.
• Hybrid fiber coax network support from Optical Node and RFOG Node to Customer Premise including LE, Taps, Drops, and Splitters.
• Installation, repair, and maintenance of inside wire including twisted pair copper, Cat5, fiber and Coax.
• Basic troubleshooting of small home and office LAN networking, wireless and hotspot configurations
• Ensures customer satisfaction by providing a high quality friendly service and identifying customer needs.

General responsibilities

• Responds to the needs of a 24/7/365 operation
• Must be able to work after hours and weekends.  Remain in service during outages until resolved
• Remain in a state of readiness to handle call issues when on call.  Readiness  includes being in local market, be in a state of mind so as to perform service and having company provided communications equipment ready to receive calls.
•  Must be able to work emergency schedules during natural disasters and network outages.
• Requirement to meet up-selling and upgrading of customers with additional Summit Broadband's products and services.
• Fiber optic troubleshooting and splicing.
• Full accountability in safety, productivity, quality, workmanship and customer service.
• Maintain vehicle in a clean and professional manner
•  Dress in approved Summit branded clothing and arrive to work on time and in a neat and professional manner
• Ability to multi-task. Ability to deal with and solve problems using solid judgment skills.
• Uses excellent hearing and listening skills to receive detailed information
• Other duties as assigned including non technical

Job Qualifications:

• Minimum of 3 years’ experience with service/install of telephony lines
• Must be able to operate signal level meters, power meters, OTDR, and fusion splicer.
• Must have valid driver’s license with a clear MVR
• Employee is required to drive during night time conditions
• Must have close vision, color vision, depth perception and the ability to adjust your focus with good hand-eye coordination
• Must be able to pass standard background check and consumer report
• Candidates must possess mechanical ability and have a basic understanding of electricity.
• Must pass pre-employment and compulsory drug screening
• Consumer electronics experience
• High School Diploma or General Education Degree (GED) required
• Must have SCTE Certification or receive certification within a year
• Three to five years telecommunications experience required
• Must be able to lift 75 lbs repeatedly
• Must be able and willing to climb ladders and work on utility poles
• Must be able and willing to work in adverse weather conditions and attics and crawlspaces
• This job could require working from a bucket truck and performing various work duties from such an environment
• Computer skills to sufficient to process trouble tickets
• Knowledge of Excel and Word
• Flexibility to work mandatory overtime in order to meet business needs.

Summit Broadband is a life-line service provider and this position is classified as essential.  Coverage, above and beyond normal working hours; before, during and after inclement weather events, including hurricanes, may be required.

Job Title:             Field Services Technician

Status:                  Full Time/Non-Exempt

Reports to:         Field Services Manager

Location:             Central