Technology Analyst

Pay Level: Negotiable

SUMMARY:

Balances customer service skills with technical competency to assistant internal staff or external customers with technology issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•  Repairs, replaces, installs or assists in installation of hardware and peripheral components.
•  Install specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Provides basic instruction to users in use of hardware and software.
• Provides updates, status, and completion information to manager and area technology analysts, via voice mail, e-mail, or in-person communication.
• Meets with users to determine needs, researches needed equipment or upgrades and places orders for equipment.
• Adds, deletes and changes user access groups ensuring users have needed and appropriate access.
• Document, respond and resolve staff technology problems over phone including software, hardware and network problems.
• Maintains current knowledge of all related technology services.

OTHER RESPONSIBILITIES

• Train other technicians or analysts.
• Travel typically 1-2 weeks a year to perform related job functions at Cru events
• Perform other work-related job duties as assigned

KNOWLEDGE, SKILLS & ABILITIES: 

• Basic electronics and wiring
• Principles of computer technology
• Technical aspects and advances in computer technology.
• Basic principles and techniques of network administration
• Operating systems
• Modern office practices, procedures, and equipment.
•  Oral and written communication skills
• Interpersonal skills using tact, patience, and courtesy
• Computer hardware, software, network components, and computer peripheral equipment
• Computer troubleshooting and problem solving skills

ABILITY TO:

•  Provide technical assistance to users.
• Apply principles and techniques of computer technology to specific user needs and problems.
•  Perform basic network administration duties.
• Maintain current knowledge of technological advances in the field.
• Communicate effectively both orally and in writing.
• Work cooperatively with others.
• Meet time schedules and deadlines and plan and organize work.
• Work confidentially with discretion.
• Serve customers enthusiastically.
• Travel when required.

EDUCATION and/or EXPERIENCE:

Associates degree (A. A.) or equivalent from two-year college or technical school and over three years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

A+ or MCP (MCTP) required

PREFERRED EXPERIENCE

Apple Certifications and Apple Hardware