Guest Services Agent
- Employer
- Give Kids The World
- Location
- Kissimmee, Florida
- Salary
- Competitive
- Posted
- Oct 20, 2017
- Closes
- Oct 27, 2017
- Industry
- Hospitality, Non-Profit
- Category
- Customer Service
- Contract Type
- Permanent
- Hours
- Part Time
Job Title: Guest Services Agent/PBX
Department: Guest Services
Reports To: Director of Guest Services Operations
DUTIES AND RESPONSIBILITIES:
A point of contact for guests in servicing any needs related to their Give Kids The World vacation.
- Complete all necessary and related Front Desk/Guest Services responsibilities as required
- Support communication with all departments (from Operations to Development) regarding any guest service issues, identifying and communicating any and all items needing attention and support
- Daily communication with appropriate operating departments regarding safety and cleanliness
- Ensure volunteer coverage of Guest Service areas
- Support the maintenance of Guest Services equipment, vehicles, tools, items at highest level of quality
- Adhere to standards for quality, efficiency, and productivity
- Assist in Media Center as needed
- Assist in PBX as needed
PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:
- Ability to lift and move boxes, cartons, and/or medical equipment and/or luggage weighing up to 50 pounds
- Ability to stand for extended periods of time
- Ability to work flexible schedule including nights, weekends and holidays
QUALIFICATIONS AND SPECIFIC SKILLS:
- Ability to communicate, understand, speak, read, and write English to communicate with Departments, volunteers, guests, vendor participants, etc.
- PC skills including Microsoft Office (Outlook, Word, Excel)
- In House System – RAVEN
- Decisive and creative problem solving skills
- Flexibility to meet the needs of guests, staff, volunteers, participants, etc.
- Must be able to perform each essential duty and responsibility satisfactorily
- Able to work with and provide direction and support to Guest Services Volunteers
- Valid driver’s license and clean driving record
EDUCATION/EXPERIENCE REQUIRED:
- At least 1+ years of previous guest services experience (hotel/resort preferable)
- Must have High School Diploma
Give Kids The World is a drug-free workplace
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