Store Manager

Summary of Primary Job Function:

This position is responsible for selling Company's furniture and accessories, including follow-up with existing and prospective customers. Partner with the In-Home Designers to assist customers with in home design through the use of House-Call Program. Guide your customers to make the right purchasing decision to meet their needs and help their design vision come to life through sketch layout and making design suggestions. Ensure you are being present on sales floor, team selling, coaching, travelling between stores, and meeting sales goals and metrics. In addition, the MIT is responsible for assuming the responsibilities of the Store Manager such as; i.e., opening and/or closing the store, ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. This is a supervisory role.

Typical Duties and Responsibilities:

Your main responsibility is to treat all people you come in contact with daily, with the highest level of customer service in order to create “customers for Life one, exceptional experience at a time”.

Greet and treat customers and staff with 100% enthusiasm and respect.

Achieve Furniture Galleries productivity levels as follows:
Closing ratio 25%
Fabric Protection minimum of 80%
Leather Protection minimum of 85%
Minimum average transaction of $1350
Average In-Home Transaction of $2,499
Minimum of 2 qualified In-Home house calls per month
Meet Minimum Monthly Sales Standards set annually by the Company

Ensure that areas of responsibility (AOR’s) are inspected daily for optimum cleanliness and presentation by dusting, vacuuming, etc…

Maintain integrity of the showroom display under the guidelines established by the Store Manager

Assist in the preparation of the showroom for sales and special events as instructed by management

Responsible for maintaining the SOR, scheduling deliveries and logging comments are for all customer contact

Ensure that prospects are entered in TRAX on a timely basis

Complete all sales paperwork and customer service issues in an accurate and timely manner

Assure all company assets, daily receipts, cash, and personal customer information are secure at all times

Attend and participate in all company training, store staff meetings, Sunday morning meetings and other general sales meetings without tardiness

Responsible for quoting prices, book In-Home appointments, and schedule deliveries within prescribed guidelines

Be informed of the products’ specification and information

Able to work independently with minimal supervision

Able to work scheduled shifts, unless change is authorized by Store Manager

Explain manufacturer's warranty and return policy to customers

Process credit card or take payments in cash or checks according to Company and PCI DSS compliance

Enter sales, reserve incoming stock, and look up SKU numbers in the system

Visit customer’s homes for In-Home design consultation and layout sketching

Consistently mail out both “Thank-You’ and “follow-up” cards

LEVEL I. ADDITIONAL RESPONSIBILITIES:
 Open and closes the store following proper Company procedures
 Ensure that alarm is set properly
 Ensure that cash drawer is properly opened, closed and that proper credit card procedures are followed

LEVEL II. ADDITIONAL RESPONSIBILITIES:
 Maintain the integrity of the showroom display under the guidelines established by the Store Manager
 Assist in the coordination and preparation of the showroom for sales, store promotions and special events as instructed by senior management
 Ensure that sales staff is entering prospects in TRAX on a timely manner
 Assist Sales Consultants in closing sales and saving sales as needed. Assist customers with special orders
 Assist with customer related issues at the store or via phone, supporting internal and external customers
 Work closely with delivery department and other support personnel
 Maintain harmony and teamwork within the Sales team
 Handle employee relations issues in Store Manager’s absence
 Brief store manager on employee relations issues
 Balance daily business and prepare reports for accounting office as required
 Responsible for cash drawer balances
 Make daily bank deposits before 2:00 pm as required

Level III. ADDITIONAL RESPONSIBILITIES:
 Ensure that all sales staff is maintaining the SOR, scheduling deliveries and logging comments are for all customer contact
 Complete all sales paperwork and customer service issues in an accurate and timely manner
 Assure all company assets, daily receipts, cash, and personal customer information are secure at all times
 Attend and participate in all company training and general sales meetings without tardiness
 Be informed of the products’ specifications and information
 Demonstrate and instruct customers in proper use of furniture, fabric and leather protection
 Able to work scheduled shifts, unless change is authorized by General Manager
 Contact customers via phone to follow-up on purchase or announce arrival of special orders
 Assist in the preparation, development and delivery of daily and/or weekly staff meetings
 Authorize and input credit memo and voided sales into computer
 Designs and reports individual and departmental performance metrics for continuous improvement
 Attend industry educational programs and conferences as required
 Monitor and enforce the following Company sales program(s)
 Performs other related duties and/or projects as assigned by the store manager

My Documents\Job Descriptions\Store Manager\MIT Rev. 05/04/2017/SBB
KNOWLEDGE, SKILLS, AND OTHER REQUIREMENTS:
 Must be organized and detailed oriented
 Must exhibit a high degree of professional excellence characterized by sound independent
judgment, initiative, and high standards of ethics
 Must maintain high levels of confidentiality at all times
 Must be able to work evenings, weekends and holidays as required in a successful retail environment
 Must possess great communication skills as well as the ability to work with others in a close manner  Must be able to deliver excellent customer service externally and internally
 Must possess an approachable and friendly style towards customers and co-workers
 Must be computer literate
 Demonstrate good product knowledge

EDUCATION AND EXPERIENCE:
 High School Diploma or equivalent
 At least 1 year of relevant work experience
 Management/Leadership experience
 Experience in the retail industry is preferred

PHYSICAL REQUIREMENTS: (Must be able to)
 Light degree of physical effort
 Ability to lift and carry moderate weights
 Sit/stand for long periods of time
 Walk in and around furniture
 Bend, squat, kneel, sit and recline
 Push and pull furniture
 Appear neat, clean and professional as required by dress code