Housekeeping Supervisor - Avanti International Resort
- Employer
- Avanti International Resort
- Location
- Orlando, Florida (US)
- Salary
- Non-Exempt
- Posted
- Feb 13, 2018
- Closes
- Feb 25, 2018
- Industry
- Hospitality
- Category
- Customer Service, Housekeeping
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
The Housekeeping Supervisor ensures the levels of cleanliness meets or exceeds a 4 star / 4 diamond standard on a daily basis by ensuring that the resort unit cleaning checklist is enforced by each Guest Room Attendants / Housemen. “INSPECT WHAT YOU EXPECT” philosophy.
Responsibilities:
- Supervise and develop personnel in areas of responsibility their maximum effectiveness; maintain an ongoing training program.
- Assist in establishing safe working conditions and practices. Ensure cleanliness in all areas of responsibility.
- Ensure that staff wear proper uniforms at all times.
- Maintain effective communication with supervisors and subordinates. Ensure understanding of desired objective, communicate clearly and always display a positive attitude and motivate employees to excel.
- Operate in compliance with all local, state, and federal laws and government regulations.
- Maintain and ensure a high level of professionalism throughout the department and staff.
- Develop skill in the decision making process and problem solving.
- Assist with ensuring that all staff is familiar with all emergency and fire procedures.
- Keep the Executive Housekeeper informed of all progress and developments in relations to employees and performance and/or issues.
- Ensure that the key sign in and sign out procedure are being followed.
- Familiarize self with the property Housekeeping and Laundry Departments policy and procedures.
- Perform any other tasks asked of you by the Executive Housekeeper.
- Offer assistance to guest using their first name whenever possible.
- Smile and greet all guests and co-workers that you come in contact with.
- Assist in maintain “positive morale” throughout the department by demonstrating a good attitude and fair and consistent discipline practices.
- Demonstrate proper use of all equipment and supplies at all times.
- Maintain clean work areas at all times (i.e. room attendant carts, linen and supply closets).
- Attend and participate in required meetings.
- Be able to perform any responsibility of the employees that you are supervising in the event that you are needed to assist.
- Participate in daily meeting with the Executive Housekeeper to retrieve daily updates etc.
- Be familiar with the proper placement of furniture and amenities of the rooms.
- Inspect all required rooms daily by utilizing daily inspection sheet.
- Be familiar with Housekeeping Department’s opening procedures.
- Coordinate deep cleaning rooms with the Room Attendants daily and track schedule along with the Executive Housekeeper.
- Follow up on all out of order rooms in assigned section.
- Ensure that all debris is removed from the property as sighted.
- Ensure that all assigned VIP rooms are completed and inspected and that the status is relayed to the Executive Housekeeper.
- Ensure a safe working environment for guest and employees.
- Ensure a good working relationship with all departments.
- Expedite special projects as requested within the expected time frame.
Job Requirements:
- High School Diploma
- Prior Housekeeping experience in the supervisor capacity required
- Good organizational skills and must be able to handle multiple tasks
- Able to work on your feet for long periods of time
- Excellent communication skills both written and verbal
- Must possess an extensive level of customer service