Administrative Assistant (Benefits)

This full-time position supports the daily tasks related to the health, life, retirement, and other benefits provided by Benefit Resources Inc. (BRI) that serves employees and dependents of 600+ churches in the Evangelical Presbyterian Church (EPC) and related entities. The position reports to the Benefits Administrator and is a vital communication and operational link with plan participants, EPC leaders, and vendors. 

Responsibilities include but are not limited to the following: Answer benefit participant service calls and resolve daily issues. Work closely with third party administrators who provide various program services. Support maintenance of various data bases and records management, and aid in the development and execution of marketing campaigns and participant communications related to the programs of BRI. Benefit Assistant will also support the gathering of data and development of various reports for management and support in scheduling and preparation for various meetings and events

Requirements include at least an Associate Degree, computer skills that include working knowledge of the Microsoft Office Suite and familiarity with database management software, especially CRM systems. The ideal applicant will have experience in a customer service role and knowledge of health benefit and retirement program administration. Applicant will need to have good written and verbal communications skills, and attentive and caring phone manners. The successful applicant will embrace the EPC mission and values, be very empathetic with pastors and church staff, and understand internal church operations.