Guest Services Manager
- Employer
- Holiday Inn Orlando East - UCF Area
- Location
- Orlando, Florida
- Salary
- Up to $30,000 per year, benefits available after 90 days
- Posted
- Apr 19, 2018
- Closes
- Jun 18, 2018
- Industry
- Hospitality
- Category
- Customer Service, Front Desk, Management, Operations
- Hours
- Full Time
- Career Level
- Manager
Position Overview:
The Guest Services Manager position will oversee the entire Front Desk Area. The Guest Services Manager will be the Manager on Duty during the evenings and weekends for the entire hotel.
Qualifications & Requirements:
- Prior hotel managerial experience is a must.
- Opera and IHG experience is a requirement, preferably with Holiday Inn's.
- Candidate must be a good communicator, leader and have the ability to handle and resolve any Guest complaints.
- Evenings and weekend availability is a requirement for this position. This is a 6 days per week position, with a 2 to 11 pm shift on most days.
About Us:
The Holiday Inn Orlando East – UCF Area was awarded the 2015 IHG Renovation of the Year Award. The organization takes pride in its continuous commitment to innovation, renovation and an outstanding Guest Experience. Employees of the hotel appreciate the small, enjoyable and family-like environment. The company believes in promotion from within, along with hiring from the outside to maintain a constant flow of fresh ideas and progress. Retaining employees has been one of the organization’s biggest successes.