Benefits Coordinator
- Location
- Winter Park, Florida
- Salary
- DOE
- Posted
- Apr 25, 2018
- Closes
- May 07, 2018
- Industry
- Healthcare
- Category
- Administrative, Clerical, Customer Service, HR
- Hours
- Full Time
Benefits Coordinator
Healthcare Management Administrators (HMA)
Looking to take your HR career in benefits to a new level? HMA has a unique opportunity for an adventurous, self-motivated Benefits Coordinator to join us in developing an innovative on-site support program, where you will directly influence how our members experience HMA, and be responsible for identifying opportunities to materially improve the services we provide. You will play a key front-line role in our mission to revolutionize customer service in the Healthcare industry, so come develop your career with HMA and help us ‘Prove What’s Possible in Healthcare!’
For over 30 years, HMA has been helping employers administer their own health plans. We believe good healthcare should actually improve health, so we support companies in taking better care of their people. Now is an excellent time to join HMA as our talented people are combining purpose, passion, and experience in new and innovative ways to stay ahead of the healthcare curve.
How you will make a difference:
As the Benefits Coordinator, you will directly impact our most important partner: our members. You will provide on-site support to our client’s HR team in Winter Park, Florida, by assisting with benefits administration and serving as the primary go-to for all benefits related questions and inquiries.
The first six to eight weeks of this position will require training in Bellevue, Washington. The scope of training will include topics related to Customer Care, Care Navigation and Account Management.
What you will do in collaboration with our client:
- Assist members in-person, over the phone or via email with any benefits-related questions or issues
- Research claims, confirm eligibility, or direct members to appropriate care representatives as needed
- Provide open enrollment support
- Assist with billing and billing reconciliation
- Participate in COBRA review and maintenance
- Collaborate with our Client on special projects
- Participate in service meetings
- Assist the HR team with their employer portal, including producing reports
Knowledge, Experience, and Key Attributes needed for Success:
- High school diploma, Associates Degree or equivalent required
- Minimum 2 years benefits coordination experience required
- Minimum 1-2 years customer service and/or account management experience
- Hands-on experience with phone systems, computer functions and reporting
- Positive outlook, customer centric, high energy, level headed, flexible, problem solver required
How we Support your Work, Life, and Wellness Lifestyle
We offer a comprehensive benefits package including: competitive pay; annual incentive program; medical, dental, and vision insurance; life, AD&D, disability insurances; 401K Retirement Plan with match; generous PTO and holidays; a gym subsidy; an Employee Assistance Program; year-round wellness activities with the ability to earn a $500 wellness incentive; monthly events; paid volunteer hours and more!
HMA is a drug free environment and requires a drug and background screen prior to employment.
Protected Health Information (PHI) Access
Healthcare Management Administrators (HMA) employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures.