Deposit/Loan Operations Analyst I
- Employer
- FIS
- Location
- Orlando, Florida
- Salary
- Open
- Posted
- Apr 26, 2018
- Closes
- Apr 27, 2018
- Ref
- 5114502908#FL--J2CBackfill.2
- Industry
- Accounting
- Category
- Finance
Responsibilities\ Responsible provide a quality customer service experience to both external customers and internal inquiries for loan servicing, including mortgage and consumer loans.
The loan servicing team completes and process consumer and/or mortgage loans.
General Duties and Complete loan account maintenance.
Process loan payoff requests.
Prepare and execute annual escrow analysis.
Process paid loans.
Quality review of mortgage and consumer loans.
Reconciliation of general ledger accounts.
Follow-up on insurance information and process insurance on customer accounts.
Research and respond to customer inquiries.
Process payments and payment exceptions.
Monitor daily reports and perform necessary follow-up.
Perform escrow analysis.
Other duties as assigned.
Education A high school diploma or GED is required for this role.
Associate or Bachelor's degree is preferable; or the equivalent combination of education, training, and work experience.
Required Knowledge, Skills and Abilities: Knowledge of lending and lending terminology.
2-3 years of loan operations experience.
Strong interpersonal and communication skills (verbal and written).
High attention to detail.
The ability to work in a fast paced, deadline driven environment.
Proficient in general computer skills, including Microsoft Excel and Word.
Ability to take proactive steps to better client relationships.
Ability to show concern for the needs, feelings, and issues of the client.
Ability to meet client's perception of high quality/best value services and products.
Ability to respond to client's questions or needs even if outside one's area of responsibility.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships with employees, clients and public.
Entry level role.
Basic skills with moderate level of proficiency.
Completes basic problem or trend analyses, and recommends actions to avoid recurrence.
Works under close supervision without latitude for independent judgment.
Consults with senior peers and team leads on non-complex issues to learn through experience.
Typically requires up to three years of experience in computer operations and operations problem-solving experience.
FIS is the world's largest global provider dedicated to financial technology solutions.
FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping.
FIS' more than 53,000 worldwide employees are passionate about moving our clients' business forward.
Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe.
FIS is a Fortune 500 company and is a member of Standard & Poor's 500 Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
FIS is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available here: www1.
eeoc.
gov/employers/upload/eeoc_self_print_poster.
pdf and here: www.
dol.
gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.
pdf For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this care was taken to include all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
The loan servicing team completes and process consumer and/or mortgage loans.
General Duties and Complete loan account maintenance.
Process loan payoff requests.
Prepare and execute annual escrow analysis.
Process paid loans.
Quality review of mortgage and consumer loans.
Reconciliation of general ledger accounts.
Follow-up on insurance information and process insurance on customer accounts.
Research and respond to customer inquiries.
Process payments and payment exceptions.
Monitor daily reports and perform necessary follow-up.
Perform escrow analysis.
Other duties as assigned.
Education A high school diploma or GED is required for this role.
Associate or Bachelor's degree is preferable; or the equivalent combination of education, training, and work experience.
Required Knowledge, Skills and Abilities: Knowledge of lending and lending terminology.
2-3 years of loan operations experience.
Strong interpersonal and communication skills (verbal and written).
High attention to detail.
The ability to work in a fast paced, deadline driven environment.
Proficient in general computer skills, including Microsoft Excel and Word.
Ability to take proactive steps to better client relationships.
Ability to show concern for the needs, feelings, and issues of the client.
Ability to meet client's perception of high quality/best value services and products.
Ability to respond to client's questions or needs even if outside one's area of responsibility.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships with employees, clients and public.
Entry level role.
Basic skills with moderate level of proficiency.
Completes basic problem or trend analyses, and recommends actions to avoid recurrence.
Works under close supervision without latitude for independent judgment.
Consults with senior peers and team leads on non-complex issues to learn through experience.
Typically requires up to three years of experience in computer operations and operations problem-solving experience.
FIS is the world's largest global provider dedicated to financial technology solutions.
FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping.
FIS' more than 53,000 worldwide employees are passionate about moving our clients' business forward.
Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe.
FIS is a Fortune 500 company and is a member of Standard & Poor's 500 Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
FIS is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available here: www1.
eeoc.
gov/employers/upload/eeoc_self_print_poster.
pdf and here: www.
dol.
gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.
pdf For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this care was taken to include all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.