Operations Specialist- Jacksonville
The Premier Client Management (PCM) team is focused on enhancing client relationships and developing strategies for the long-term account growth of Echo's top national truckload clients.
You will help achieve business goals by managing the day-to-day operations of the account team and ensuring we go above and beyond customer expectations.
Working closely with your team, you will execute all functions of the clients' shipping needs; help to identify exceptions in the booking and tracking process, track shipments sufficiently to verify pickups and deliveries will be made on time, manage exceptions and service failures proactively and manage customer invoices.
You: Are always one step ahead, you know how to identify where help is needed and offer it before you're asked.
Have mastered the ability to build and maintain strong client partnerships.
Can solve any problem that's thrown your way.
Possess a truckload background or a strong desire to gain knowledge of the market and industry trends.
Thrive in fast-paced environment and can shift priorities effortlessly.
We: Value collaboration, intellectual honesty, go-getters, positive energy and we never stop seeking ways to get better.
Put our customers' needs into everything we do.
Care about your career development as much as you do.
Work hard, period.
Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you like working with and a sense of community you won't find anywhere.
Utilize Echo's proprietary software to build and manage all shipments assigned to the team.
Schedule pickup and delivery appointments based on customer specific needs and priorities.
Work with internal partners to ensure that all client shipments are proactively booked and tracked for on time pickup or delivery.
Retrieve and upload all necessary invoices and paperwork and resolve any discrepancies in a timely manner.
Assist with filing claims on behalf of the client.
Work with your team to proactively learn how to quote and price truckload shipping opportunities.
Earned high school, 2-year community college or vocational degree.
Task oriented.
Ability to follow standard operation procedures with little to no oversight.
Enjoy working in a team environment but complete their own deliverables on a daily basis.
Professional, courteous and cooperative.
Reliable and willing to learn.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
You will help achieve business goals by managing the day-to-day operations of the account team and ensuring we go above and beyond customer expectations.
Working closely with your team, you will execute all functions of the clients' shipping needs; help to identify exceptions in the booking and tracking process, track shipments sufficiently to verify pickups and deliveries will be made on time, manage exceptions and service failures proactively and manage customer invoices.
You: Are always one step ahead, you know how to identify where help is needed and offer it before you're asked.
Have mastered the ability to build and maintain strong client partnerships.
Can solve any problem that's thrown your way.
Possess a truckload background or a strong desire to gain knowledge of the market and industry trends.
Thrive in fast-paced environment and can shift priorities effortlessly.
We: Value collaboration, intellectual honesty, go-getters, positive energy and we never stop seeking ways to get better.
Put our customers' needs into everything we do.
Care about your career development as much as you do.
Work hard, period.
Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you like working with and a sense of community you won't find anywhere.
Utilize Echo's proprietary software to build and manage all shipments assigned to the team.
Schedule pickup and delivery appointments based on customer specific needs and priorities.
Work with internal partners to ensure that all client shipments are proactively booked and tracked for on time pickup or delivery.
Retrieve and upload all necessary invoices and paperwork and resolve any discrepancies in a timely manner.
Assist with filing claims on behalf of the client.
Work with your team to proactively learn how to quote and price truckload shipping opportunities.
Earned high school, 2-year community college or vocational degree.
Task oriented.
Ability to follow standard operation procedures with little to no oversight.
Enjoy working in a team environment but complete their own deliverables on a daily basis.
Professional, courteous and cooperative.
Reliable and willing to learn.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.