Customer Service Representative II
- Employer
- Aviall
- Location
- Fort Lauderdale, Florida
- Salary
- Open
- Posted
- May 25, 2018
- Closes
- May 26, 2018
- Ref
- 5469660394#FL--J2CBackfill.1
- Industry
- Retail
- Category
- Customer Service, Sales
Maintains direct contact with customers before and/or after the sale.
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
Responds to customer inquiries.
Works with various departments to meet maintenance services sales goals.
Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
Completes special projects and other duties as assigned.
Minimum Education: H.
S.
Diploma or Equivalent.
Experience: 2+ years inside sales or customer service experience.
Skills: Basic PC Skills, Good Communication Skills.
Preferred Education: College Degree in Business or Aviation; College Level Courses.
Experience: 3 years sales, customer service, warehouse or maintenance experience in the aerospace/aircraft parts sales, distribution and/or mfg.
IndustryCertifications: A&P Certification and/or Private Pilot's License.
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
Responds to customer inquiries.
Works with various departments to meet maintenance services sales goals.
Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
Completes special projects and other duties as assigned.
Minimum Education: H.
S.
Diploma or Equivalent.
Experience: 2+ years inside sales or customer service experience.
Skills: Basic PC Skills, Good Communication Skills.
Preferred Education: College Degree in Business or Aviation; College Level Courses.
Experience: 3 years sales, customer service, warehouse or maintenance experience in the aerospace/aircraft parts sales, distribution and/or mfg.
IndustryCertifications: A&P Certification and/or Private Pilot's License.