Control Room Clerk
- Employer
- Orange Lake Country Club
- Location
- Kissimmee, Florida
- Salary
- Open
- Posted
- May 25, 2018
- Closes
- May 26, 2018
- Ref
- 5469676089#FL--J2CBackfill.1
- Industry
- Professional
- Category
- Administrative
DESCRIPTION: The primary purpose of this is to assist all of Local Marketing with reporting and administrative functions.
Control Room Clerks manifest tours and create transportation reservations for Local Marketing.
Excellent communication skills are critical for this position.
The functions as an interface between Local Marketing, management, hotel staff and individual tour guests.
Computer and telephone skills are a must for this position.
The department is open and operates 7-days a week, 15-hours a day.
ESSENTIAL DUTIES AND TASKS.
Responsible for the timekeeping function for Local Marketing .
Assists Local Marketing representatives in manifesting tours when necessary.
Creates transportation reservations with affiliated third party partners.
Confirms tour and transportation appointments.
Produces and distribute daily/weekly/monthly reports for Local Marketing.
Processes Pre-Assigned Rep requests for Sales.
Resolves guest issues where appropriate.
Provide data validation for but not limited to Owner Equity, Campaigns, Soft Scores, and MOARS.
Assisting with allotment availability.
Adheres to all departmental and company policies and procedures.
Ensures that both internal and external customers are provided the utmost level of customer service.
This in no way states or implies that these are the only duties to be performed by the employee in this position.
It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.
The incumbent is expected to perform other duties necessary for the effective operation of the department.
SUPERVISORY RESPONSIBILITIES.
N/A .
EDUCATION and/or EXPERIENCE.
High school diploma or GED required.
Experience with Word and Excel software preferred.
Previous timeshare marketing or sales experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS.
N/A .
QUALIFICATIONS.
Excellent interpersonal skills.
Outstanding customer service skills.
Working knowledge of Word and Excel.
Possesses high integrity.
Ability to handle multiple tasks and balance priorities.
Positive, cooperative attitude.
Control Room Clerks manifest tours and create transportation reservations for Local Marketing.
Excellent communication skills are critical for this position.
The functions as an interface between Local Marketing, management, hotel staff and individual tour guests.
Computer and telephone skills are a must for this position.
The department is open and operates 7-days a week, 15-hours a day.
ESSENTIAL DUTIES AND TASKS.
Responsible for the timekeeping function for Local Marketing .
Assists Local Marketing representatives in manifesting tours when necessary.
Creates transportation reservations with affiliated third party partners.
Confirms tour and transportation appointments.
Produces and distribute daily/weekly/monthly reports for Local Marketing.
Processes Pre-Assigned Rep requests for Sales.
Resolves guest issues where appropriate.
Provide data validation for but not limited to Owner Equity, Campaigns, Soft Scores, and MOARS.
Assisting with allotment availability.
Adheres to all departmental and company policies and procedures.
Ensures that both internal and external customers are provided the utmost level of customer service.
This in no way states or implies that these are the only duties to be performed by the employee in this position.
It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.
The incumbent is expected to perform other duties necessary for the effective operation of the department.
SUPERVISORY RESPONSIBILITIES.
N/A .
EDUCATION and/or EXPERIENCE.
High school diploma or GED required.
Experience with Word and Excel software preferred.
Previous timeshare marketing or sales experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS.
N/A .
QUALIFICATIONS.
Excellent interpersonal skills.
Outstanding customer service skills.
Working knowledge of Word and Excel.
Possesses high integrity.
Ability to handle multiple tasks and balance priorities.
Positive, cooperative attitude.