Customer Service Representative

Waste Connections
Tampa, Florida
Jun 13, 2018
Jun 15, 2018
Job TitleCustomer Service Representative Employee Type Employee Requisition Primary LocationTampa, Florida Job DescriptionWaste Connections is looking for a Customer Service Representative for our location in Tampa, FL.

This is very similar to a call center type where you will handle inbound calls from our customers.

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing.

A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues.

Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand, while maintaining the Hillsborough County contract rules.

A typical schedule is Monday - Friday, with the occasional Saturday.

8AM - 5PM.

Average workweek is 42.

5 Hours.

Full benefits offered the 1st of the month following 60 days of employment.


(NYSE: WCN) is not only the best waste services company in North America, it is also an amazing place to realize your potential, make decisions, have your voice heard, and partner with extremely hard working and passionate people! We seek servant leaders, mentors, top performers, and fun people.

At Waste Connections, we value each individual's unique background, experience, and passion to make us a great place to work.

Why You Need to Join Us! CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.

INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.

RESPECT: We show respect for our customers and fellow employees.

Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve.

Follow the company phone scripting on all callsWork in a fast paced, cooperative, high call volume environmentWork in conjunction with other departments to resolve customer disputes and issuesInteract with customers and records interaction information into computer Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in serviceDetermines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance ordersAdjust complaints concerning billing or service rendered, referring complaintsDeliver services to customers in a manner that promotes goodwill.

Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issuesComplete additional tasks as assigned by managementTraining all new employees and temps when necessaryComplete any company assigned training programsPromote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices Working Conditions: Work environment is an office setting.

Areas are clean, ventilated, and well lite.

Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computerCSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service.

Some calls are evaluated to ensure high standards Also, long periods spent sitting, typing, or looking at a computer screen are common Ideal Candidates Will Have: Candidates must have a minimum of 1 year of Call Center Customer Service experienceExperience with MS Word, Excel, and Email preferred.

Typing and 10-key skills are requiredExcellent organization and communication skillsBi-lingual is preferred but not requiredSolid Waste Industry Experience is also preferred We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, short term disability, life insurance, 401K retirement and unlimited opportunities to.

"Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran) Job Education:Language: Certification(s):Competencies:Responsibilities:Skills:

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