Customer Service Representative II

Maintains direct contact with customers before and/or after the sale.

Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).

Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.

Responds to customer inquiries.

Works with various departments to meet maintenance services sales goals.

Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.

Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Completes special projects and other duties as assigned.

Minimum Education: H.

S.

Diploma or Equivalent.

Experience: 2+ years inside sales or customer service experience.

Skills: Basic PC Skills, Good Communication Skills.

Preferred Education: College Degree in Business or Aviation; College Level Courses.

Experience: 3 years sales, customer service, warehouse or maintenance experience in the aerospace/aircraft parts sales, distribution and/or mfg.

IndustryCertifications: A&P Certification and/or Private Pilot's License.