Expert, Customer Resolution
- Employer
- T-Mobile
- Location
- Tampa, Florida
- Salary
- Open
- Posted
- Jun 14, 2018
- Closes
- Jun 15, 2018
- Ref
- 5465958850#FL--J2CBackfill.2
- Industry
- Retail
- Category
- Customer Service, Sales
YOUR .
Considered the resolution influencer within their community.
For that reason, customer calls and/or concerns referred to the CRE must be fully researched and resolved, whether in the customer s favor or in protection of T-Mobile.
Partner with the Resolution Coach and Sr.
Customer Resolution Expert to provide collective insights regarding their community s trends, share best practices, educate their community and leaders, and help drive change to outliers across markets.
Build and leverage strong community and cross-functional relationships to foster enhanced customer satisfaction and resolution.
Responsible for working with Business Support to track issues resulting from policy gaps/complex handoffs.
They will be steadfast and committed to following up and following through to ensure short-term resolution and long-term process enhancements.
Point of contact when high-priority customer campaigns need support.
This may include supporting incoming calls or completing outbound calls, and/or being able to quickly address account changes.
Support other duties as assigned to support their Community, the Resolution team, and site leadership.
Considered the resolution influencer within their community.
For that reason, customer calls and/or concerns referred to the CRE must be fully researched and resolved, whether in the customer s favor or in protection of T-Mobile.
Partner with the Resolution Coach and Sr.
Customer Resolution Expert to provide collective insights regarding their community s trends, share best practices, educate their community and leaders, and help drive change to outliers across markets.
Build and leverage strong community and cross-functional relationships to foster enhanced customer satisfaction and resolution.
Responsible for working with Business Support to track issues resulting from policy gaps/complex handoffs.
They will be steadfast and committed to following up and following through to ensure short-term resolution and long-term process enhancements.
Point of contact when high-priority customer campaigns need support.
This may include supporting incoming calls or completing outbound calls, and/or being able to quickly address account changes.
Support other duties as assigned to support their Community, the Resolution team, and site leadership.
YOUR Vocational/Technical Training.
Less Than 2 Years Customer Service Experience.
Escalation Resolution.
Conflict Resolution.
T-Mobile Tools & System Knowledge.
Billing Systems.
Considered the resolution influencer within their community.
For that reason, customer calls and/or concerns referred to the CRE must be fully researched and resolved, whether in the customer s favor or in protection of T-Mobile.
Partner with the Resolution Coach and Sr.
Customer Resolution Expert to provide collective insights regarding their community s trends, share best practices, educate their community and leaders, and help drive change to outliers across markets.
Build and leverage strong community and cross-functional relationships to foster enhanced customer satisfaction and resolution.
Responsible for working with Business Support to track issues resulting from policy gaps/complex handoffs.
They will be steadfast and committed to following up and following through to ensure short-term resolution and long-term process enhancements.
Point of contact when high-priority customer campaigns need support.
This may include supporting incoming calls or completing outbound calls, and/or being able to quickly address account changes.
Support other duties as assigned to support their Community, the Resolution team, and site leadership.
Considered the resolution influencer within their community.
For that reason, customer calls and/or concerns referred to the CRE must be fully researched and resolved, whether in the customer s favor or in protection of T-Mobile.
Partner with the Resolution Coach and Sr.
Customer Resolution Expert to provide collective insights regarding their community s trends, share best practices, educate their community and leaders, and help drive change to outliers across markets.
Build and leverage strong community and cross-functional relationships to foster enhanced customer satisfaction and resolution.
Responsible for working with Business Support to track issues resulting from policy gaps/complex handoffs.
They will be steadfast and committed to following up and following through to ensure short-term resolution and long-term process enhancements.
Point of contact when high-priority customer campaigns need support.
This may include supporting incoming calls or completing outbound calls, and/or being able to quickly address account changes.
Support other duties as assigned to support their Community, the Resolution team, and site leadership.
YOUR Vocational/Technical Training.
Less Than 2 Years Customer Service Experience.
Escalation Resolution.
Conflict Resolution.
T-Mobile Tools & System Knowledge.
Billing Systems.