Case Processor 1
- Employer
- U.S. Bank
- Location
- Jacksonville, Florida
- Salary
- Open
- Posted
- Jun 16, 2018
- Closes
- Jun 24, 2018
- Ref
- 5575525695#FL--J2CBackfill.2
- Industry
- Accounting
- Category
- Finance
This is an entry level responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims.
Primary include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims.
This utilizes Mastercard/Visa regulations to resolve customer claim.
Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes.
This is multi-faceted and requires a high level of accuracy and attention to detail.
Communication with customers via telephone and written correspondence is required.
Basic - High school diploma or equivalent - At least one year of customer service experience in a banking environment Preferred Skills/Experience - Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures - Proven commitment to high quality customer service - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service - Strong verbal and written communication skills - Ability to identify and resolve/escalate complex problems with minimal guidance - Strong problem-solving and decision-making skills - Proficient computer skills, especially Microsoft Office applications
Primary include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims.
This utilizes Mastercard/Visa regulations to resolve customer claim.
Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes.
This is multi-faceted and requires a high level of accuracy and attention to detail.
Communication with customers via telephone and written correspondence is required.
Basic - High school diploma or equivalent - At least one year of customer service experience in a banking environment Preferred Skills/Experience - Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures - Proven commitment to high quality customer service - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service - Strong verbal and written communication skills - Ability to identify and resolve/escalate complex problems with minimal guidance - Strong problem-solving and decision-making skills - Proficient computer skills, especially Microsoft Office applications