Help Desk Analyst
- Employer
- Marrs Professional Services
- Location
- Tampa, Florida
- Salary
- Open
- Posted
- Jun 21, 2018
- Closes
- Jun 28, 2018
- Ref
- 5645673468#FL--J2CBackfill.1
- Industry
- Retail
- Category
- Customer Service, Sales
We have an opening for Help desk analyst role in FL, details as belowTwo year business/technical degree or equivalent work experience for Jr/Intermediate.
Two years of prior related work experience in a technical support environment.
Provide Level 1 support for applications supported.
Two years experience working directly with the public in a service capacity.
Demonstrated ability to work individually or within a team environment.
Strong analytical skills and demonstrated ability to troubleshoot.
Ability to explain technical information to non technical clients.
Strong verbal and written communication skills.
Demonstrated ability to learn new skills and apply the knowledge.
PC desktop, laptop and peripheral hardware configurations.
Windows Family Operating systems (Win7, Win10).
Email and Calendar Systems.
VPN Remote connectivity.
Customer Service Phone training.
Web based applications.
Handles problems that are complex, unknown and new with confidence.
Multitasks by think, type, troubleshoot and talk effectively.
Excellent Customer Service skills.
Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
Flexibility for work hours (nights, weekends, swing shift).
Certified in 1 or more of the following (excluding SAP): A+, Network +, ITIL, MCP (Microsoft Certified Pro).
ACD) processes and methodologies.
Please share you responses to suresh[at]marrs[hyphen]inc[dot]com -- Regards,.
.
.
@marrs-inc.
com732-###-#### - provided by Dice help desk analyst, A+, Network +, ITIL, MCP (Microsoft Certified Pro)
Two years of prior related work experience in a technical support environment.
Provide Level 1 support for applications supported.
Two years experience working directly with the public in a service capacity.
Demonstrated ability to work individually or within a team environment.
Strong analytical skills and demonstrated ability to troubleshoot.
Ability to explain technical information to non technical clients.
Strong verbal and written communication skills.
Demonstrated ability to learn new skills and apply the knowledge.
PC desktop, laptop and peripheral hardware configurations.
Windows Family Operating systems (Win7, Win10).
Email and Calendar Systems.
VPN Remote connectivity.
Customer Service Phone training.
Web based applications.
Handles problems that are complex, unknown and new with confidence.
Multitasks by think, type, troubleshoot and talk effectively.
Excellent Customer Service skills.
Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
Flexibility for work hours (nights, weekends, swing shift).
Certified in 1 or more of the following (excluding SAP): A+, Network +, ITIL, MCP (Microsoft Certified Pro).
ACD) processes and methodologies.
Please share you responses to suresh[at]marrs[hyphen]inc[dot]com -- Regards,.
.
.
@marrs-inc.
com732-###-#### - provided by Dice help desk analyst, A+, Network +, ITIL, MCP (Microsoft Certified Pro)