Desktop Support at Tampa, FL
- Employer
- Wipro
- Location
- Tampa, Florida
- Salary
- Open
- Posted
- Jun 21, 2018
- Closes
- Jun 22, 2018
- Ref
- 5645678179#FL--J2CBackfill.1
- Industry
- Retail
- Category
- Customer Service, Sales
: Desktop Support Location : Tampa, FL Job type : 1 year W2 contract with benefits : Expertise in an desktop environment Managing site asset Should have experience in MAC and Win 7 64-bit Handle customer issue Experience in customer relationship The person should have customer handling skills with good customer satisfaction Should have support handling experience in VIP users and Top executives Maintain high customer & end user satisfaction Coordinate with team and ensure ticket closure Work with team and provide documentation/report Owning the documentation process Periodic follow-up with the team for any outstanding issues Having knowledge of End User Computing/Desktop Support/SCCM Good knowledge of Windows OS and should have worked on similar projects Ability to analyze and solve technical problems.
Ability to solicit and convey moderately complex information and make recommendations.
Should have ITIL Awareness Windows XP,7,10 Knowledge is required Proficient in windows Desktop Operating Systems administration Excellent trouble- solving skills on Windows operating systems, desktop applications and LAN trouble-solving Remote system administration.
Expertise in installing, configuring and trouble- solving printer and print related issues.
Knowledge on antivirus client software trouble- solving Exposure to server hardware & connections.
Knowledge of Active Directory would be added advantage Knowledge of tape backup systems Good rapport with customer, team members and stake holders - provided by Dice Desktop Support, MAC
Ability to solicit and convey moderately complex information and make recommendations.
Should have ITIL Awareness Windows XP,7,10 Knowledge is required Proficient in windows Desktop Operating Systems administration Excellent trouble- solving skills on Windows operating systems, desktop applications and LAN trouble-solving Remote system administration.
Expertise in installing, configuring and trouble- solving printer and print related issues.
Knowledge on antivirus client software trouble- solving Exposure to server hardware & connections.
Knowledge of Active Directory would be added advantage Knowledge of tape backup systems Good rapport with customer, team members and stake holders - provided by Dice Desktop Support, MAC