Customer Service Representative - Tampa, FL

Energizeyour career with one of Healthcares fastest growing companies.

Youdream of a great career with a great company where you can make an impact andhelp people.

We dream of giving you theopportunity to do just this.

And withthe incredible growth of our business, its a dream that definitely can cometrue.

Already one of the worlds leading Healthcare companies, UnitedHealthGroup is restlessly pursuing new ways to operate our service centers, improveour service levels and help people lead healthier lives.

We live for the opportunity to make adifference and right now, we are living it up.

Thisopportunity is with one of our most exciting business areas: Optum a growingpart of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives tothe fullest by educating them about their symptoms, conditions and treatments;helping them to navigate the system, finance their healthcare needs and stay ontrack with their health goals.

No other business touches so many lives in sucha positive way.

And we do it all with every action focused on our shared valuesof Integrity, Compassion, Relationships, Innovation & Performance.

Training classes start soon apply today!Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system.

It's dramatic.

It's positive.

And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses.

Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers.

As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity.

This is where you can bring your compassion for others while building your career.

This role is equally challenging and rewarding.

You'llinteract with providers with the intent to develop a relationship withthem.

Within a high volume setting, you'll need to develop knowledge ofour various products and multiple levels of benefits within each productin order to best assist our providers / customers.

Primary Responsibilities:Answer incoming phone calls from health care providers (i.

e.

physician offices, clinics) and identify the type of assistance the provider needs (EG.

benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to callerDeliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staffComplete the documentation necessary to track provider issues and facilitate the reporting of overall trendsRequired High School Diploma / GED (or higher) 1+ years of experience in a related environment (i.

e.

office, administrative, clerical, customer service, etc.

) using phones and computers as the primary job tools Customer Service experience Experience with Microsoft Excel to use spreadsheets, sort and filter data Ability to work an 8-hour shift Monday through Friday from 11:00 am - 8:00 pmPreferred Prior health care experienceOptumRx isan empowering place for people with the flexibility to help create change.

Innovationis part of the job description.

And passion for improving the lives of ourcustomers is a motivating factor in everything we do.

If you're ready to talk about groundbreakinginteractions, let's talk about what happens when a firm that touches millionsof lives decides to gather results from millions of prescriptions every monthand analyze their impact.

Let's talk about smart, motivated teams.

Let's talkabout more effective and affordable healthcare solutions.

This is caring.

Thisis great chemistry.

This is the way to make a difference.

We're doing all this,and more, through a greater dedication to our shared values of integrity,compassion, relationships, innovation and performance.

Join us and start doing your lifes best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.

Keywords: Customer Service Representative, CSR, Call Center Customer Service