Claims Concierge Representative

When was the last time you had FUN at work? Because now is the time to join Frontline's Claims team. We take pride in what we do, and we have FUN. Check us out on Facebook, Twitter, and LinkedIn to see what Frontline Insurance is all about and how you can enjoy coming to work. Hope you like the color GREEN!

Frontline Insurance provides reliable and exceptional service to coastal homeowners in the Southeast United States, particularly Florida, Alabama, North Carolina and South Carolina. For more than a decade, throughout active and slow hurricane seasons, we’ve stood strong to protect our clients and their homes.

BENEFITS

Comprehensive benefits package includes options for medical insurance, dental insurance, vision insurance, long term/short term disability, life insurance, and 401(k). We are a Drug Free Workplace and EOE.

SUMMARY 

Provides support to the Claims and Legal department.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: 

• Answering claims phones and taking First Notice of Loss (FNOL).
• Investigate, evaluate and resolve claims in a team setting.
• Complete ISO searches, property appraisals, mortgage and deed searches for all new claims.
• Answering claims phones and taking all status calls.
• Complete and distribute open pending lists.
• Request reports from various vendors.
• Process all incoming mail. UPS, USPS, Fed-Ex and Priority Mail packages.
• Checking status of priority mail confirmations and placing in claim file.
• Process all Image Now queues. (LR Reports, LR Received Faxes, FA Docs).
• Any duty assigned by manager.

QUALIFICATIONS:

• Computer experience – Typing at least 45-60 wpm, moderate understanding of Microsoft Word and email programs
• Ability to pay attention to detail
• Facilitate through office programs proficiently once trained, including documenting the various systems.
• Exceptional customer service skills

Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy. To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Work requires continual attention to detail.

EDUCATION AND /OR EXPERIENCE:  

• A high school diploma or GED required.

• 1-4 years of related experience and/or training are preferred.

• 620 adjusters license.

LANGUAGE SKILLS:  

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:  

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:  

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.