Senior Systems Administrator - Windows - Mac

External Job Title: Senior Desktop Engineering Administrator

The Senior Desktop Engineering Administrator will play a critical role in helping to define architecture & best practices for the HMH enterprise.  Responsibilities will include leading projects to develop and implement reliable, secure Windows and Macintosh client desktop images, application packaging, software distribution, and ensuring that initiatives support the corporate vision. The successful candidate must have experience supporting large enterprise environments, and a demonstrated competency in driving design & strategy. This position is located in Boston, Massachusetts.

Duties & Responsibilities include:

Accountable for performance & security of all enterprise client applications running on standard HMH OS images, for both Windows and Mac end-user systems

Build and maintain gold image and PC imaging process to be consumed by end-user support group for PC & Mac client builds

Test, document, and measure performance of standard corporate client applications on gold images

Manage changes to gold client images and perform necessary quality control testing

Package and prepare for automated distribution both shrink-wrapped software and proprietary applications.  Additionally, create and manage a software distribution GUI for 1st and 2nd Level Support teams.

Analyze business requirements and ensure that solutions meet established technical and company policies and controls.

Partner with business owners & application teams to define and enhance technology solutions to meet business, performance, and security requirements

Review on an ongoing basis existing systems to recommend process and system improvements, as well as policy changes related to IT system architecture

Demonstrate knowledge and experience with LanDesk, SCCM, and/or Flexera AdminStudio

Demonstrate knowledge of applicable industry standards, hardware and software controls, and emerging security issues

Serves as a key resource to work with various technical teams to diagnose and troubleshoot complex and/or critical issues (On-Call rotation as required)

Desired Skills and Experience:

5+ years supporting large scale enterprise environments

5+ years experience using LanDesk, SCCM, and/or Flexera AdminStudio

Experience building & deploying standard OS images for Windows & Mac platforms

Experience packaging and distributing software packages

Experience measuring client software performance

Experience managing updates through change management & a QA process

Ability to identify and recommend changes to improve efficiency and lower costs

Ability to work independently and with a team to support corporate systems and projects

Ability to influence

Ability to deliver management updates on highly technical subjects

Physical Requirements:

Might be in a stationary position for a considerable time (sitting and/or standing)

The person in this position needs to move about inside office to access file cabinets, office machinery, etc

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

Must be able to collaborate with colleagues via face to face, conference calls, and online meetings

About Us:
Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom.  HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.