Sales - Activations - Tour and Travel

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.

POSITION OVERVIEW:
This position will be responsible for soliciting existing vacation package holders via outbound phone calls and encouraging travel.  They will accomplish this by providing superior customer service and valuable information about our resorts and qualification standards.
 

ESSENTIAL DUTIES AND TASKS:

• Make outbound phone calls to open-dated vacation package holders and solicit travel dates.
• Assist guests with inquiries relating to the package they have already purchased and information regarding their upcoming vacation.
• Handle situations with dis-satisfied guests.   

QUALIFICATIONS:

• Must be able to meet or exceed weekly minimum production standards set forth by the department.
• Previous Sales / Customer Service experience in a large call center environment preferred.
• Timeshare/hospitality background preferred.

ESSENTIAL FUNCTIONS

• Proficient in Microsoft Excel, Word, and Outlook and have the ability to learn additional software.
• Excellent written and verbal communication skills.
• Must be able to read/write/speak the English language, Spanish a plus.