Telecommunications Technician - Headend Tech

Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers.  We are an organization that value’s each employee’s contributions and encourages everyone to share their ideas. Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a Headend Technician to join our team and grow with us.

Job Title:              Headend Technician                                       

Report to:            Headend Manager

Status:                 Full Time/Non- Exempt

Location:             Southwest Florida

Position Summary:

The Head End Technician’s primary responsibility will be assisting with the management of video content and IP services delivery via the CMTS and GPON Access networks.

Essential Duties and Responsibilities:

• Work on the continuing development of an all-digital head end, including TVRO’s, equipment racking, provisioning, and testing.            
• Maintain video IP core to include unicast and multicast video traffic.
• Maintain a very high standard of wiring management from both a network and cosmetic perspective.
• Maintain integrity of forward and reverse network at the head end and remote POP’s.
• Install, configure, maintain and upgrade CMTS, RFOG and FTTH hub sites.
• Maintain event schedules and complete daily data base backups on system set-top devices.
• Maintain channel lineups and on-screen messages for converters. 
• Help with the technical liaison with the set-top providers.
• Support the management of the CMTS from an RF perspective.
• Support the head-end based optical transmitters and receivers for the HFC network.
• Learn to manage DAC 6000, CASMR and other conditional access systems.
• Support new product launches including GPON FTTH, IPTV.
• Assist in the completion of FCC proof-of‐performance testing as required and file the reports.

Job Requirements:

• At least 2 years’ experience in an advanced technical support environment.
• At least 2 years’ experience with IP networking.
• At least 2 years’ experience with CATV RF fundamentals.
• Must be able to pass criminal background check and drug test.
• Respond to the needs of a 24/7/365 operation
• Must be able to work after hours and weekends.  Remain in service during outages until resolved.
• Remain in a state of readiness to handle call issues when on call.  Readiness includes being in local market, be in a state of mind so as to perform service and having company provided communications equipment ready to receive calls.
• Must be able to work emergency schedules during natural disasters and network outages.
• Must have a clear MVR.

• Position is based in Southwest Florida.  Frequent travel within Florida will be required.
• Flexibility to work mandatory overtime in order to meet business needs.

Summit Broadband is a life-line service provider and this position is classified as essential.  Coverage, above and beyond normal working hours; before, during and after inclement weather events, including hurricanes, may be required.

Summit Broadband is a drug and tobacco free workplace.