Student Outreach Representative

The Online Student Outreach Representative delivers support to Online Student Success Advisors by providing encouragement, tools and resources to help guide students. The team assists by creating a commitment with students to overcome roadblocks and to attain academic achievements. They will create a sense of optimism, excitement, assurance, and clarity within the student, while also re-affirming our pledge to student success. This is a full-time, on-site position based in Winter Park, FL, working from local offices in support of The Los Angeles Film School.

RESPONSIBILITIES

• Efficiently and professionally support students with clear communication, concerned care, creative and timely solutions to problems
• Monitor student progress, identify situations that require attention, and direct students to Online Instructors and or Online Advising when needed
• Maintain high volume and high-quality student calls daily to achieve goals
• Provide high-quality and effective student support and problem resolution
• Listen, document, and help resolve conflicts with students
• Provide timely feedback to Online Advising regarding challenges or student concerns
• Maintain student confidentiality and adhere to legal and regulatory guidelines (FERPA)
• Demonstrate and uphold the integrity of policies and procedures of The Los Angeles Film School, ACCSC, the U.S. Department of Education, and other accrediting bodies

SKILLS

• Exceptional interpersonal, problem-solving, follow-up, and counseling skills
• Strong telephone-based customer service
• Self-motivated, proactive, able to multi-task
• Positive attitude and a passion for coaching and mentoring students
• Excellent written and verbal communication skills
• Strong computer skills (Excel, Word, and Outlook required)
• Strong organizational and administrative skills, with attention to detail
• Tactful, professional, flexible to the needs of a dynamic organization, able to work in a team environment

REQUIREMENTS

• Bachelor’s Degree preferred
• Demonstrated English communication abilities, both verbal and written
• Demonstrated physical, visual, and auditory capacity to work on a computer and communicate effectively with students via telephone and computer
• Familiarity with CRM systems and practices
• Previous customer service experience