Server Assistant

The purpose of the Assistant Server position is to provide back up support for the F&B servers by ensuring that tables are properly set up, cleaned and maintained.  Provides superior guest service and responds to member/guest needs quickly and efficiently.

ESSENTIAL FUNCTIONS

• Perform duties as outlined in the Assistant Server Training Manual.
• Exhibit cleanliness and appropriate behaviors as outlined in the grooming standards.

• Greet members/guests in a pleasant manner using their last names and ensuring that they feel welcome and comfortable.

• Immediately provide water and bread to each table as it is seated.

• Perform buffet duties as called for and assist in serving the buffet.

• Clear and reset tables in a timely, efficient, clean, neat and professional manner.

• Serve room service orders and to-go orders ensuring that all items are included in the orders.

• Provide assistance in other areas as needed.

• Attend all pre-meal meetings, staff meetings and training meetings as requested by the Food & Beverage Manager or Assistant Food & Beverage Director.
• Perform coffee set-up in lodge.  Maintain coffee supplies, keeping accompaniments filled to par.  Breakdown coffee station each day.
• Perform any other duties that may be required by management from time to time.

OTHER

Regular attendance is expected in conformance with the standards established by The Bay Hill Club & Lodge.  Your attendance is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the club/resort business, employees may be required to work varying schedules to reflect the business needs of the club.

Upon employment all employees are required to fully comply with The Bay Hill Club & Lodge rules and regulations for the safe, efficient operation of the club.  Employees who violate club rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC KNOWLEDGE, SKILLS & ABILIITES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodations.

• Ability to communicate effectively with the Dining Room Supervisor, other employees, guests and members.

• Ability to provide exceptional guest service and follow instructions.
• Ability to answer phones, take orders and ensure that information is correctly communicated.
• Ability to handle and manipulate heavy trays for prolonged periods of time.
• Ability to work well with staff and contribute to a positive “team environment”.