Prospective Student Specialist

The Prospective Student Specialist is a 40 hour per week OPS position that provides a high level of support to prospective UCF Online students. The specialist actively works with potential online student inquiries, collects contact and other data, and guides eligible applicants toward the enrollment process. This active and vital team member must possess superior people and professional communication skills.

Specific Responsibilities:

Engages with prospective UCF Online students to provide accurate and timely information and support related to recruitment, admissions, residency, funding resources and financial aid, orientation, new student requirements, UCF Online requirements and policies, and program specific requirements.

Utilizes multiple methods of communication (e.g., phone, email, instant messaging, video, social networking sites) to maintain consistent communication with prospective students, providing engagement with the University and awareness of student responsibilities.

Responsible for knowledge of information related to University, College, and Program policies and procedures, as well as information related to community resources to provide students with information and guidance, assisting students in making informed decisions.

Provides guidance to prospective students in navigating online systems for the university, such as the undergraduate and graduate admissions applications, MyUCF (PeopleSoft), e-mail, and Canvas, among others.

Ensures timely turnaround of services, meeting established service level agreements, unit benchmarks, customer service standards, and key performance indicators, while adhering to daily productivity metrics to ensure optimal performance. Follows an inquiry management plan to ensure consistent communication with prospective students.

Provides inquiry reports for Enrollment Coaches.