Position: Membership Coordinator

Status: Full-time / Non-exempt 

Location: Roper YMCA Family Center (100 Windermere Rd. Winter Garden, FL 34787)

Are you able to provide an outstanding customer service experience within a mission-driven, health and wellness environment? Are you effective in organizing systems and motivating others? Are you ready for the next step in your career with one of the most progressive and innovative non-profit organizations in Central Florida? 

Under the direction and supervision of the Membership Director, The Roper Y is seeking a Full-time Membership Coordinator. This individual will be responsible for developing and executing efficient processes and procedures, leading tours to perspective members, and helping to ensure overall membership revenue goals are met by daily, weekly, monthly, and annual targets. 

S/he must be organized and detail orientated, possess superior interpersonal and communication skills to effectively interact with all levels of guests, members, volunteers, staff and management. This individual will assist the Director with scheduling staff, reporting duties, and perform audits as needed. S/he will promote a professional and positive demeanor and represent the mission and core values of the YMCA of Central Florida in the Family Center and its programs. The incumbent will support all aspects of membership initiatives and goals within the Family Center; with an emphasis on membership growth and retention by connecting and engaging with members, potential members and program participants. They will be required to work flexible hours, especially during peak times of facility usage that may include some evenings, mornings, weekends and holidays. 

Be part of something BIGGER and explore a career at the Y!

Qualifications:

• Associate’s degree or equivalent required; Bachelor’s degree preferred. 
• Minimum 3 years experience in membership or sales related field required.
• YMCA membership, sales or operations experience a plus.
• Previous professional staff management experience preferred.
• Previous successful experience performing telemarketing and/or call center duties preferred. 
• Microsoft Office proficiency required;
• Salesforce systems experience a plus.

Company Benefits:

Along with a highly competitive pay structure, the YMCA of Central Florida provides exceptional benefits which include the following:

• Affordable and quality healthcare (medical, dental, vision options).
• Long Term Disability and Life Insurance provided at no cost to the employee.
• Generous paid time off package.
• 12% Employer funded retirement plan after two years of service with immediate vesting and the ability to add additional earnings from first day of employment.
• Complementary YMCA membership for employee and household; with access to all Association locations.
• Career advancement & enrichment opportunities with one of the largest and most progressive YMCA Associations in the country. 
• A challenging and fun work environment with creative, talented and diverse individuals!

The YMCA of Central Florida is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age, genetic information, disability or veteran status.