Guest Service Ambassador Supervisor
- Employer
- Rently Resorts
- Location
- Orlando, Florida
- Salary
- NA
- Posted
- Oct 19, 2018
- Closes
- Dec 18, 2018
- Industry
- Hospitality
- Category
- Administrative, Customer Service, Entry Level, Operations
Title: Guest Service Ambassador Supervisor
Direct Reporting: Rental Operations Manager
Status: Non-Exempt, Full Time Hourly
Position Summary: The Guest Service Ambassador Supervisor supports the Operations, including guest services, rent ready and maintenance, for Luxury Residential Resorts at Encore Resort at Reunion.
Essential Duties and Responsibilities
- Dispatching and correspondence for multiple departments within LRR Rental Operations
- Assist guests with processing payments for additional service requests
- Assist with owners and guest needs by supporting each department within LRR Rental Operations via phone, email or (at times) in person
- Delegation of respective duties to multiple departments within LRR Rental Operations
- Create, assign, and update service work orders
- Communicate with third party contractors on maintenance and housekeeping logistics
- Nurture relations with construction trades and service vendors by clearly communicating and following through with LRR’s service expectations
- Perform administrative tasks to ensure a professionally sound operation- network and paper document filing, data entry, purchasing, etc.
Education & Experience
- High School diploma or equivalent and/or experience in a hotel, property management and or customer service based profession preferred
- Experience in construction regarding residential and or commercial a plus
- Having a maintenance and or housekeeping background is a plus
- Excellent customer service skills on the phone is required
- Ability to be a self-starter and innovate new processes is essential
- Experienced with Microsoft Office Software
- Knowledge of Ciirus property management system a plus
General Requirements
- Maintain a warm and friendly demeanor at all times
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees, homeowners and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Maintain regular attendance in compliance with Luxury Residential Resorts Standards, as required by scheduling, which will vary according to the needs of the company
- Maintain high standards of personal appearance and grooming
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information and data from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs