Customer Service Supervisor - Bilingual
- Employer
- Top Talent Staffing
- Location
- Orlando, Florida
- Salary
- 16.50
- Posted
- Dec 07, 2018
- Closes
- Feb 05, 2019
- Industry
- Airline
- Category
- Customer Service
Bilingual(German, Russian, Italian) Customer Service Supervisor
Location: Orlando, FL (Orlando International Airport)
Rate of Pay:$16.50 per hour. Full-Time position with benefits.
Hours: 1:30 PM - 10:00 PM (Friday-Tuesday) Off Wednesday & Thursday
TopTalent Staffing is looking for a Customer Service Supervisor to work at the Orlando International Airport.The Supervisor shall provide on-site supervision of our current Customer Service Ambassadors already onsite.
Essential Duties:
- Responsible for Manage, direct and monitor the operations.
- Provide on-site supervision of our current TopTalent Staffing Customer Service Ambassadors already onsite.
- Be able to perform the duties of the Customer Service Ambassadors.
- Prepare the daily schedule and checking attendance.
- Coaches and directs personnel as well as manage situations involving issues related to employee performance and misconduct.
- Oversees the training and development of the Ambassadors to ensure a great customer service.
Qualifications:
- Fluency in English as well as one of these 10 other languages:
Chinese
Japanese
Vietnamese
Italian
French
German
Russian
Arabic
Portuguese
Hindi
- A minimum of three (3) years of experience in a supervisory capacity involving customer service.
- Experience in working within the general public, in a high traffic flow area
- Strong written communication skills for daily record keeping of all inquiries and data requested.
- The supervisor shall be required to attend scheduled meetings when required by GOAA
- Schedules may rotate, or be varied depending on airport operational needs. All other duties as assigned by airport operations.
- Be required to work Fri, Sat & Sun each week.
- Excellent interpersonal and communications skills.
- Working knowledge and proficiency with Microsoft Office software.