Assistant Housekeeping Manager

Job Title:          Assistant Housekeeping Manager              

Department:   Housekeeping

Reports To:     Executive Housekeeper       

OVERVIEW/POSITION PURPOSE:

Oversee all aspects of the day-to-day routines within the Housekeeping Department, with direct responsibility for the cleanliness of Villas, Public Areas and Laundry with great attention to details and quick decision-making skills in order to provide guests with a perfect storybook experience.

MAIN DUTIES AND RESPONSIBILITIES:

Quality

• Conduct daily inspections of designated areas to ensure quality levels
• Prepare work orders through HotSOS system and follow-up for completion as needed
• Support the resolution of guest complaints and special requests

Operations

• Schedule shifts in a timely manner
• Arrange for replacements in cases of absence
• Oversee the distribution of cleaning/task assignments to housekeeping team
• Conduct morning pre-shift meetings
• Perform opening and closing procedures as needed
• Update RAVEN system with status of villas to assist Guest Services and Manager on Duty
• Verify all equipment is returned at shift end
• Ensure staff understands and complies with GKTW and departmental policies and procedures

Manage Team

• Oversee and provide direct leadership to staff members
• Coach, manage, and mentor housekeeping team
• Conduct regular 1:1 sessions and annual reviews with each direct report to ensure alignment between expectations and team member performance
• Maintain documentation to inform and measure direct reports performance
• Recognize achievements being made in all areas of the department and create area celebrations for surpassing expectations

Training

• Train staff on cleaning and maintenance tasks
• Establish and educate staff on cleaning, tidiness, and hygiene and safety standards

Safety & Security

• Ensure compliance with safety and sanitation procedures/policies in all areas
• Verify that all housekeeping and warehouse buildings are secured at shift end

Other Responsibilities

• Adherence to attendance standard
• Additional duties as assigned

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:

• Regularly required to walk, stand, bend, crouch, balance, and be able to use hands/arms to lift and move objects weighing up to 50 lbs.
• Able to work in outdoor weather conditions
• Able to work flexible hours to meet the needs of a 24-hour per day, seven-day per week resort operation

KNOWLEDGE, SKILLS, ABILITIES, EDUCATION & EXPERIENCE

• Demonstrated effective leader with the ability to train, coach and motivate team members
• Great attention to detail
• Excellent organizational and administrative skills with the ability to manage and execute tasks in a dynamic environment
• Establishes effective working relationships by adjusting approaches to meet the needs of a diverse team
• Effectively identifies and analyzes problems. Uses creative solutions to solve problems with varying degrees of information
• Approach work with a sense of urgency and accountability
• Proven ability to maintain a high level of confidentiality, tact, professionalism and integrity
• Promote a spirit of team work
• Ability to communicate clearly and concisely both verbally and written in English and Spanish
• Proficient in the use of Microsoft Excel and Word
• Ability to operate a motorized vehicle, including battery-operated golf cart
• Valid driver’s license and clean driving record
• High School Diploma
• 3–5 years of experience in an operations department
• 2-3 years of supervisory experience
• Hospitality and/or housekeeping experience preferred

Give Kids The World is a drug-free workplace.