Security Communication Spec - Corporate Security - Full Time - Orlando Health Corporate
Orlando Health is one of Floridas most comprehensive private, not-for-profit healthcare systems providing access to nearly two million Central Florida residents and has provided care for more than 4,600 international visitors annually. Our physician practices, diagnostic centers, hospitals and advanced medical treatments and procedures, along with our highly qualified team of medical specialists, have distinguished Orlando Health as a healthcare leader. We are one of Central Floridas largest employers with more than 15,000 employees and nearly 3,000 affiliated physicians supporting our philosophy of providing a continuum of care that revolves around patients needs. As a leading healthcare resource, providing world-class medical care as well as training our future healthcare providers, Orlando Health will continue to foster growth and development throughout the region for generations to come. We are looking for talented individuals to be part of our team.Position Summary
The Security Communication Specialist serves as the primary contact in a variety of issues regarding the safety and security of employees and guests.Education/Training High school graduate or equivalent. Ability to quickly and accurately type and process calls for service. Working knowledge of word processing software, preferably Microsoft Office-based products, and Computer Aided Dispatch System. Licensure/Certification None. Experience One (1) year experience in a business office setting with telephoneEssential Functions Answers a high volume of emergency and routine calls for service accurately and professionally. Monitors burglary, panic, and fire alarm systems 24 hours a day. Obtains pertinent information from callers ensuring a safe, timely, and professional response of field resources. Operates and maintains a specialized computer system for rapid entry and processing of all calls for service. Records and updates sensitive information on persons and security alarm systems. Works with confidential employee and patient information and security access codes and information via a specialized computer program. Dispatches field resources via multi-channel radio system. Enforces FCC rules and regulations to prevent fines and/or license revocation/suspension. Coordinates tactical communications between field resources, supervisory personnel and administrative staff, local law enforcement and other outside agencies during critical situations, emergencies and disasters. Maintain strict confidentiality. o Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. o Maintains compliance with all Orlando Health policies and procedures.