Assistant Manager, Enterprise Pat Access (FT) - WPH Registration Day Shift - req7157 - Winnie Palmer Hospital
Orlando Health is one of Floridas most comprehensive private, not-for-profit healthcare systems providing access to nearly two million Central Florida residents and has provided care for more than 4,600 international visitors annually. Our physician practices, diagnostic centers, hospitals and advanced medical treatments and procedures, along with our highly qualified team of medical specialists, have distinguished Orlando Health as a healthcare leader. We are one of Central Floridas largest employers with more than 15,000 employees and nearly 3,000 affiliated physicians supporting our philosophy of providing a continuum of care that revolves around patients needs. As a leading healthcare resource, providing world-class medical care as well as training our future healthcare providers, Orlando Health will continue to foster growth and development throughout the region for generations to come. We are looking for talented individuals to be part of our team.
Supervise a team of scheduling coordinators or patient access representatives within the hospital facilities, providing customer service to patients and meet the standard goals of patient access department activities.
- Three (3) years of experience within a high-volume, constant interaction, customer contact or call center environment.
- Strong written, verbal communication, and problem resolution/process improvement skills.
Associates degree or Two (2) years of directly relevant experience in the field of Healthcare Patient Financial Services may substitute for the Associates degree (in addition to the requirements listed in the Experience section). Must meet the Corporate Organization and Development and Patient Financial Services annual educational requirements.