Executive Housekeeper

JOB DESCRIPTION:

The Executive Housekeeper directs all aspects of Housekeeping including cleanliness, guest service, accounting/budgeting, asset protection, inventory control and human resources. Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. Recommends the Housekeeping budget, business plans, capital expenditures, and manages within approved plans and objectives.

This position directly manages assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL DUTIES:

• Trains all associates in the Housekeeping Department how to perform their job duties to Company standards
• Schedules, evaluates and directs all employees
• Keeps "open communication" between management and employees
• Provides disciplinary action when and if necessary
• Provides associates with the tools they need to perform their jobs
• Takes immediate actions on problems that are encountered in the Housekeeping Department
• Participates in the following:
  • monthly department meetings
  • weekly staff meetings
  • weekly rooms division meetings
  • monthly housekeeping inventory of supplies
• Inspects guest rooms and all public areas and outlets daily to ensure that the quality assurance program is in effect
• Schedules and follows-up to ensure that routine projects are completed, i.e. carpet shampooing, wall-washing, rotation of mattress, etc
• Writes reviews and approves weekly schedules on a daily basis for the entire department
• Directs the daily activities of the Housekeeping staff.  Makes sure employees are following daily activity sheet
• Orders requisitions and keeps a perpetual inventory of supplies needed to perform the operating functions of that department
• Maintains an accurate record of all merchandise purchased and received to ensure proper invoicing
• Researches and evaluates new products and methods to increase efficiency and productivity
• Reports all maintenance problems with his/her area of responsibility and follows up on the repairs
• Responsible for coaching and counseling personnel within the Housekeeping Department
• Ensures the key issuance procedure is being followed to safeguard the department's security
• Maintains excellent communication skills with the front office to ensure that there is coordination of their work to the daily arrival pattern
• Responsible for the hotel's Lost and Found Department
• Produces and approves budget for the Housekeeping Department in conjunction with Senior Management
• Prepares weekly forecast concerning payroll
• Ensures that budgeted goals are met or exceeded
• Ensures all paperwork needed by Accounting and other departments for the correct assessment of monies spent daily and product control is finished correctly and turned in
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Participates in housekeeping reviews, hires, job transfers, warning notices, counseling sessions and terminations
• Evaluates staff performance on a ninety (90) day and annual basis
• Conducts self to reflect the high standards of professionalism within the organization
• Learns, understands, refers to, and enforces the Standard Operating Procedures
• Responsible for developing performance standards, procedures and rules used to ensure work habits and a safe work environment
• Conduct regularly scheduled training sessions on proper and safe work habits
• Conduct monthly formal inspections in your department to identify hazards and follow up with corrective actions
• Provides for a safe work environment by following all safety and security procedures and rules
• Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook
• Monitor out of order room report on a daily basis and liaise with other department heads to coordinator rooms being placed back into service as quickly and efficiently as possible
• May be required to drive laundry truck for linen pickup/drop off between CHG properties
• Assists other managers when needed
• Supports other department employees when needed
• Fulfill Manager on Duty shifts
• Any and all duties assigned by management

MINIMUM REQUIREMENTS:  

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Must have high school diploma or GED
• Must have a minimum three years as an assistant housekeeping manager or supervisor in hospitality
• Must have a valid Florida Drivers’ License and good driving record
• Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays

KNOWLEDGE / SKILLS / ABILITIES:

• Ability to read, write and speak English (multi-lingual a plus)
• Ability to understand, follow and give written and oral instructions
• Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
• Ability to work with large groups of people, and age groups
• Ability to plan, organize and conduct a wide variety of activities
• Knowledge of leadership techniques
• Ability to work harmoniously with fellow employees and guests
• Ability to work outdoors including intense or inclement weather conditions
• Ability to be on-call when away from work
• Abilities (<8 hours per day) walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending
• Ability to frequently (<6 hours per day) lift up to 60 pounds of weight to chest height