Employer Services Representative

Employer Services Representative

Full Time

Orlando, FL, Maitland, FL, US

SUMMARY:

Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts, the industry’s most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare.  Over 300 clients – including health insurance plans, third party administrators and financial institutions – leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually.  As the healthcare and benefit markets continue to evolve, Alegeus delivers solutions that enable clients to evolve their service offerings, operate their businesses more efficiently, and focus on their customers.  

MAJOR RESPONSIBILITIES: 

• Set up and maintenance of new Employer group plans  
• Provides Support to assigned groups for new hires/terminations, payroll files and as needed
• Informs groups by explaining procedures; answering questions; providing information.
• Develops a deep understanding of assigned groups plans, needs & expectations. 
• Performs responsibilities within the Service Level Agreement & Statement of Work as it relates to customers.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Other Duties as assigned 

EDUCATION/EXPERIENCE: 

Bachelor’s degree or equivalent education and/or work experience preferred. 

SKILLS/KNOWLEDGE: 

• Minimum 1-3 years Customer Service required. 
• Experience in customer service for consumer directed healthcare services, specifically support for Health Savings Accounts, Health Reimbursement Accounts, Flexible Savings Accounts and Wellness Incentive Programs preferred.
• Customer service experience in highly regulated markets such as financial services, investment management, or healthcare required.  Experience in financial services is preferred. Knowledge of bank back office operations highly desirable.
• Demonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure or when unexpected issues arise.
• Experience using customer service center technology including customer relationship management systems like SalesForce.com’s “SupportForce”
• Proficient in MS Office programs, including: Outlook, Word, and Excel
• Excellent oral and written communication skills.