Account Manager

Account Manager

Full Time

Orlando, FL, Maitland, FL, US

SUMMARY:

Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts, the industry’s most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare. Over 300 clients – including health insurance plans, third party administrators and financial institutions – leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually. As the healthcare and benefit markets continue to evolve, Alegeus delivers solutions that enable clients to evolve their service offerings, operate their businesses more efficiently, and focus on their customers. 

Alegeus is part of the Vista Equity Partners portfolio of companies, working in partnership with the market-leading technology investment firm to reinvent the consumer directed healthcare marketplace. Our talented associates benefit from this partnership through increased capital for strategic investments, access to exceptional toolkits, best practices and resources for success, and strong cultural and value alignment focused on talent development and growth.

Alegeus seeks an Account Manager to manages relationships with existing named accounts to ensure satisfaction, account retention, and continued revenue growth in alignment with Alegeus’ Technology and Corporate Strategy.

MAJOR RESPONSIBILITIES: 

• Meet assigned annual satisfaction, retention and revenue growth objectives
• Manage, plan, organize, lead and control balanced continued account retention and penetration, and customer satisfaction with a long-term multi-year focus leading to revenue growth within assigned named accounts
• Act as the primary liaison between client and Alegeus and understands client’s needs, including financial expectations and restrictions
• Develop, maintain and execute territory and account plans to ensure continued revenue retention and growth from account base
• Perform detailed territory and account reviews at least twice annually for management providing information on assigned client base
• Demonstrate product and industry knowledge including various solutions, market strategies, and competitive intelligence
• Prepare and present proposals to clients – utilizing Alegeus resources and tools
• Negotiate, structure, and close opportunities within assigned named accounts that meet both customer expectations and Alegeus’ ability to deliver
• Negotiate terms and conditions of Alegeus contracts with client and ensures terms are within Alegeus standards
• Ensure accurate forecasting and pipeline management
• Implement account coverage methodologies that achieve goal of 100% renewal rates of current Alegeus clients
• Identify and report “at risk” clients and escalates to executive management; prepare, implement and execute “at risk” plan
• Listen and escalate concerns of customers with regard to current products/services
• Within client organizations, build network of both operational and executive C-level users and maintain knowledge of products and services utilized
• Perform other related duties as assigned. 

EDUCATION/EXPERIENCE:

• Bachelor’s degree or the equivalent combination of education, training, or work experience. 3+ years of working within the Consumer Directed Health space of the healthcare industry; TPA or healthplan setting, with Operations and Sales background strongly desired.

SKILLS/KNOWLEDGE:

• Good understanding of Alegeus products and services
• General knowledge of benefits, financial and/or payment solutions technology including systems, applications and practices
• Communicate ideas both verbally, in written form and via presentation in a clear, concise, and professional manner appropriate to audience including executive levels 
• Requires solid decision-making and problem solving skills 
• Analytical skills are required to determine client business needs and requirements 
• Ability to thrive in a fast paced, growing organization
• Strong interpersonal skills and the ability to establish and maintain effective working relationships (internally/externally) with all levels of management, employees, clients and public