Coordinator, Organizational Development

Here at Universal Parks & Resorts, you can enjoy an exciting culture where creating our unique Universal brand of thrilling experiences is a top priority. We are passionate about what we do and take pride in the exclusive ways we deliver fun.

Comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, and a new destination coming in Beijing, China; we are proud to offer a universe of extraordinary opportunities. It takes a special kind of person to work at all of our destinations. We value individuals who know how to be part of a team, who embrace fun and are serious about their work. It takes hard work, dedication, knowledge and just the right amount of Universal spirit to open our doors of opportunity. We champion the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience.

Being a part of the Universal family also comes with extraordinary perks. We offer a comprehensive benefits package, career development, excellent growth opportunities, free park admission, complimentary passes, and more!

Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Experience a workplace that will inspire you to be Bold! Apply today.

JOB SUMMARY: Supports the Universal Orlando OD team to ensure coordination of projects and tasks via administrative support, data entry/maintenance, and session planning/follow-up. Supports major survey and process administration (e.g., TSAT, 360 Feedback Survey, etc.), along with other HR/OD processes requiring presentations of data/information and/or manipulating data within online systems/programs (e.g., succession planning, performance management, team effectiveness sessions, focus groups, etc.)

MAJOR RESPONSIBILITIES:

• Create and maintain training materials, reports, and presentations using Microsoft Office products in support of OD processes/programs (e.g., performance management, Talent Review/succession planning, 360 feedback survey, TSAT, etc.).
• Provide administrative support for OD programs such as mentoring, team effectiveness sessions, focus group feedback sessions and interviews, onboarding, process training/education sessions, TSAT Advocacy Group activities, etc.
• Answer questions for clients across UPR that involve utilizing online systems for producing reports, completing evaluations/objectives, and referencing data. Supports OD Team Members in providing responses to clients on major process questions.
• Provide administrative support for ad hoc surveys by using established templates to create/open surveys, close surveys and download raw data and applicable reports, and summarize basic qualitative feedback.
• Provide administrative support associated with paper and online survey administration and reporting (e.g., TSAT, 360 Feedback Survey), including setting up and proctoring locations, distributing communication, typing handwritten comments/notes, and verifying data files and reports.

SCOPE: Coordination and administrative support for Universal Orlando OD team.

EDUCATION: High school degree or GED is required. Bachelors degree is preferred in Psychology, Human Resources, General Business, Marketing or Communications.

EXPERIENCE: 1-3 years experience required in a professional position (either Non-Exempt or Exempt level).

QUALIFICATIONS:

• Critical thinking
• Strong written communication (especially email)
• Strong skill in Word/Excel/Powerpoint/Outlook essential
• Familiarity with Access is beneficial
• Attention to detail
• Organization and planning
• Able to prioritize and manage change
• Comfort with navigating in systems and following processes
• Independence/ownership
• Able to take work direction and provide regular follow-up
• Quick learning
• Able to summarize large amounts of qualitative information
• Strong partnering and teamwork
• Professionalism
• Software/systems used:

• PowerPoint
• Excel
• PDF
• PeopleSoft
• NBC Universal systems and processes
• Word
• Outlook
• Access
• Examples of Recent Projects:
• TSAT (Team Member Satisfaction) Survey
• Talent Review/Succession Planning
• 360/Development Feedback Survey
• Performance Evaluation/Objective setting
• Mentoring

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universally YOU!

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2019 Universal Studios. All rights reserved. EOE