Customer Service Manager - Showroom - Sales Support
Orlando, Florida
Job Description
The primary function of this position is to answer incoming calls in a friendly and efficient manner, handle customer issues and inquiries, and complete business office and managerial responsibilities.
Customer Service
- Answers incoming telephone calls in a timely and professional manner
- Helps with customer account inquiries, schedules deliveries, and directs calls to the appropriate parties when necessary
- Answers Associate/Customer inquiries and handles customer service issues on the phone and in the showroom
- Checks and responds to Showroom voicemail
- Handles credit memos for Sales Associates when Customers are in the showroom
Business Office Administrative
- Handles showroom email requests and task file requests, including printing price tags
- Inventories and assists in ordering office supplies
- Files paperwork
- Balances cash drawer, and completes showroom deposits
- Completes open inventory audit reports, credit against purchase reports, debt collection process and other reports as needed
- Completes showroom schedule
- Overrides and processes select financing, export and domestic shipping invoices
- Creates and updates Excel spreadsheets as necessary
- Accepts cash and check payments
- Assists General Manager with administrative tasks
- Provides administrative support to the Sales team
Job Requirements
Qualifications Required:
- Previous experience in a customer service environment; restaurant, hotel, or other hospitality services
- Must have appropriate levels of follow-through and have a sense of urgency
- Self-motivated
- Enthusiastic and positive attitude
- Multi-task oriented
- Detail oriented
- MS Excel proficiency
- Ability to work independently, as well as with a team
Qualifications Preferred:
- Bilingual English/Spanish
Other:
- This position requires working a 5 day/40 hour workweek, including evening, weekends and holidays, in an air conditioned retail furniture showroom environment
- Must meet physical demands including lifting in excess of 20 lbs and the ability to bend, reach and be on feet for long periods of time.
Location
City Furniture - Millenia - Orlando, FL 32811 US (Primary)
Shift Type
Rotating
JOB OVERVIEW
Employer:
Job Title:
Customer Service Manager - Showroom - Sales Support
Location:
Orlando, Florida
Category:
Administrative, Customer Service, Management
Salary:
Not specified