Job Description

The primary function of this position is to answer incoming calls in a friendly and efficient manner, handle customer issues and inquiries, and complete business office and managerial responsibilities.

Customer Service

• Answers incoming telephone calls in a timely and professional manner
• Helps with customer account inquiries, schedules deliveries, and directs calls to the appropriate parties when necessary
• Answers Associate/Customer inquiries and handles customer service issues on the phone and in the showroom 
• Checks and responds to Showroom voicemail 
• Handles credit memos for Sales Associates when Customers are in the showroom

Business Office Administrative

• Handles showroom email requests and task file requests, including printing price tags 
• Inventories and assists in ordering office supplies
• Files paperwork
• Balances cash drawer, and completes showroom deposits
• Completes open inventory audit reports, credit against purchase reports, debt collection process and other reports as needed
• Completes showroom schedule
• Overrides and processes select financing, export and domestic shipping invoices
• Creates and updates Excel spreadsheets as necessary
• Accepts cash and check payments
• Assists General Manager with administrative tasks
• Provides administrative support to the Sales team

Job Requirements

Qualifications Required:

• Previous experience in a customer service environment; restaurant, hotel, or other hospitality services
• Must have appropriate levels of follow-through and have a sense of urgency
• Self-motivated
• Enthusiastic and positive attitude
• Multi-task oriented
• Detail oriented
• MS Excel proficiency
• Ability to work independently, as well as with a team

Qualifications Preferred:

• Bilingual English/Spanish

Other:

• This position requires working a 5 day/40 hour workweek, including evening, weekends and holidays, in an air conditioned retail furniture showroom environment
• Must meet physical demands including lifting in excess of 20 lbs and the ability to bend, reach and be on feet for long periods of time.

Location

City Furniture - Millenia - Orlando, FL 32811 US (Primary)

Shift Type

Rotating