Volunteer Services Coordinator

Location
Kissimmee, Florida
Salary
Competitive
Posted
Jun 19, 2019
Closes
Aug 18, 2019
Contract Type
Permanent
Hours
Part Time

Job Title:          Volunteer Services Coordinator
Department:   Volunteer Services
Reports to:      Volunteer Services Management

 

OVERVIEW/POSITION PURPOSE:

The Volunteer Services Coordinator is responsible for fulfilling 100% daily coverage with qualified and committed volunteers to successfully operate all Give Kids The World areas.

DUTIES AND RESPONSIBILITIES:

Scheduling

  • Responsible for proactively scheduling all individual volunteers to ensure the Village is operational
  • Complete daily scheduling needs to resolve call-ins or no shows
  • Adjust schedules accordingly to meet operational needs based on volunteer availability

Volunteer Relations

  • Answer phones, welcome and assisting volunteers with check-in/check-out, answering questions, etc.
  • Serve as liaison between GKTW staff and volunteers.
  • Solve volunteer conflicts.
  • Support the recruitment, recognition and retention of volunteers
  • Conduct volunteer group Welcome Orientations

Administration

  • Maintain accurate records of volunteer who are onsite
  • Complete daily shift report in an efficient and effective manner
  • Prepare volunteer tags

All other duties as assigned

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:

  • Ability to be sit for long periods of time
  • Ability to move/lift up to 50 lbs.
  • Maintain a flexible schedule to include nights, weekends and/or holidays

KNOWLEDGE, SKILLS, ABILITIES, EDUCATION AND EXPERIENCE:

  • Proven experience to delivery exceptional customer service
  • Ability to speak and write English clearly & articulately with a positive, professional & pleasant manner
  • Demonstrated ability to maintain multiple priorities and ability to adapt quickly and easily to a changing environment
  • Ability to work with all types of individuals, including co-workers, volunteers, and leaders
  • Must be able to use creative problem solving skills and demonstrate decisiveness
  • Able to maintain confidential information
  • Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)
  • Ability to operate a motorized vehicle, including battery-operated golf cart
  • Valid driver’s license and clean driving record
  • High School Diploma
  • 1 year work related experience
  • Bachelor's Degree in related area preferred
  • 1 year of previous volunteer services experience  preferred
  • Guest Service experience preferred
  • Experience with databases preferred
  • Bilingual preferred

Give Kids The World is a drug-free workplace.

 

 

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