Guest Experience Host - Operations at Sea Life

About The Role

As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction
for our guest.  You will be responsible for supporting the day to day operations of the attraction, this includes: customer service, customer interaction, and children’s entertainment across this busy attraction.

 
Responsibilities:

•  Adopts an enthusiastic, assertive and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.

• Works in a team rotation with touch pools and various other positions throughout the aquarium.

• Inspires children by playing with props and demonstrating possibilities of the materials, while maintaining an open-ended approach.

• Floats within area and directly communicates with guests by greeting, explaining, demonstrating.  Is alert to guests need for assistance and independence.

•  Maintains excellent knowledge of all program content, and is thoroughly familiar with aquarium displays and species, in order to reference and recommend extended learning.

• Facilitates public talks using public announce systems and microphones.

• Informally surveys teacher and child satisfaction with program, communicates suggestions.  Gives input regarding programs’ strength and weakness.  Encourages school guests to complete satisfaction surveys.

• Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.

• Ensures aquariums are clean, organized and ready to open on a daily basis. Assist in clearing the building for closing.

• Maintains overall cleanliness and beautification of SEA LIFE, including, but not limited to, sweeping, stocking the restrooms, and helping pick up trash.

About You

•  Experience with teaching or guiding children.

• Experience in a Customer Service role.

• Excellent communication, listening, and motivational skills.

• Demonstrated ability to manage groups.

• Proven ability to work on multiple projects simultaneously and multi-task as necessary.

• Self-motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

·        Must be at least 18 years of age.

Other Requirements:

•  Intermittent and prolonged standing and walking to move about the aquarium and interact with employees.

• Ability to keep hands and arms in salt and freshwater for long periods of time while interacting with guests.

Preferred Qualifications:

• Previous experience in service industry

• Experience with science curriculum and/or biology or marine biology
• Teaching experience

Required Education:

·        
High School Diploma or equivalent

About The Benefits
 

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. 

• Flexible hours
• 30% discount in the retail store
• Merlin Magic Pass which give you free admission to Merlin attractions worldwide
• Competitive 401K
• Employee Assistance Program
• Discounts through the Merlin Marketplace Website – on almost anything you buy online
• Discounts through Plum Benefits – on tons of ticketed events
• 30% discount at Skechers.com and Skechers stores
• FUN working environment and much more!

About Us

SEA LIFE is the world’s biggest aquarium.  From sharks to sea turtles, and jellyfish to seahorses, SEA
LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND.  Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.