Service Desk Technician

Pay Level: Negotiable

Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion and burning desire to see the Gospel of Jesus Christ proclaimed to the nations. At Cru, our ------ department ------ for the global Church that help to make disciples.

SUMMARY

Looking for a passionate person who balances customer service skills with technical competency to assist internal staff or external customers with technology issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Actively and intentionally grow in his/her Christian faith
• Maintain a positive witness for Christ
• Express a dependence on the Holy Spirit
• Share what God is teaching him or her
• Consistently attend and participate in team/ministry devotional times.

• Provide user support and customer service to staff approaching the Digital Strategies Service Desk
• Respond to questions from staff through different access points (phone, walk-in, email, company and     Social Media)
• Available and visible to any staff requiring technical assistance
• Apply Service Desk operating procedures in day to day support situations
• Accurately log all Service Desk incidents using company software
• Become familiar with available help resources
• Stay updated on Cru technology changes or problems
• Direct incidents to appropriate Cru staff as necessary
• Provide technical support over the phone

KNOWLEDGE, SKILLS & ABILITIES: 

• Principles of computer technology
• Technical aspects and advances in computer technology
• Basic principles and techniques of network administration
• Operating systems
• Modern office practices, procedures, and equipment
• Oral and written communication skills
• Interpersonal skills using tact, patience, and courtesy
• Computer hardware, software, network components, and computer peripheral equipment
• Computer troubleshooting and problem solving skills
• Commonly used software, hardware, and other equipment
• Common operating systems and software applications
• Work well with others while maintaining a friendly presence and helpful attitude; good interpersonal skills
• Communicate effectively through good phone skills and professional demeanor
• Solve problems by visualizing a problem or situation and thinking abstractly to solve it
• Handle changing flow of traffic while remaining productive, patient, and professional
• Multitask effectively and work responsibly with or without direct supervision
• Maintain discipline and decorum at the Service Desk

EDUCATION and/or EXPERIENCE:

Associates Degree or equivalent from two year college or technical school; or equivalent combination of education and experience. A minimum of one to three years of call center or tech support experience.

CERTIFICATIONS

A+ or MCP required